Passionate about helping people deliver Better Value Sooner Safer Happier with high levels of engagement & inclusion. You can find me on LinkedIn and Bluesky
@British_Airways your website is not allowing customers to be customers.
I see others reporting this too. Trying another device or browser will not help. This is BA server side. downdetector dot com is reporting issues. Any insight?
@ianharveyOT @nytaffy Grass roots hits a grass ceiling.
Identify the selfish gene for improving How.
Itโs a series of cultures hacks and ninja moves :)
@nytaffy And nested OKRs (3 yr, 1 yr, 3 m) can help to align on shared goals, which can help to align incentives. With multidisciplinary teams, ToT, โฆ
So long as no competing incentives coming down role silo.
@nytaffy Tone from the top is key.
Being intentional about leadership behaviours. Guiding principles with teeth, with a feedback loop. In appraisals, promotion, hiring. Amazon are good at this IME.
And leading by example, so that not just words on a page.
There is no such thing as a failed experiment. There is learning.
Those learnings should happen on a small, safe-to-learn scale.
New piano players donโt play their first concert with the philharmonic
They start by performing short renditions in front of family and friends
#BVSSH
Install transparency: do you have a balanced set of data insights into the system of work, end-to-end?
Or is your org flying blind (or partially sighted)?
If it's not being measured, it's not possible to inspect & adapt and it's not possible to articulate progress.
#BVSSH
How do the first complex societies connect to where we are now? What was the original meaning of the word tribe?
Read the blog here: https://t.co/53VpQ68oIL
You can now read my second blog on Organising for Outcomes to learn how we got where we are now. What have we learned over the two million years of experience we've had as humans?
We humans have evolved over the past 2 million years in multidisciplinary teams and teams of teams.
Improving how we do what we do, ideally should be articulated as a priority from the ExCo, to maximise outcomes.
If not there will be bubbles of improvement anchored at the top by the most senior leaders supporting change.
#BVSSH
Business architecture = people architecture = technical architecture = business architecture...
Antipattern: org design without consideration of the flow of value or the technical architecture.
#BVSSH
Start small and start, minimise time to learning and value. Perfect is the enemy of good.
Rule of One:
1 experiment
1 consumer
1 location
in production
#BVSSH
Have you listened to the new episode of the Sooner Safer Happier Podcast yet?
I really enjoyed my conversation with ABSA's CIO of Corporate Bank and Group Payments, Nick Manterfield. Listen to find out about the journey ABSA is on when it comes to ways of working.
#BVSSH
From PMO to VRO.
From the Project Management Office, to the Value Realisation Office.
Servant leaders, supporting the organisation to realise the most value, in the shortest time, with the least effort.
For more, here is the mentioned video: https://t.co/0Jfu0Bul1W
#VRO#BVSSH