Customer Services

Customer Care - Prévu Studios. Tweet us for all your customer queries and questions.

[Customer Services @CSprevustudios]

@LUKEYBUCKINGHAM will have this altered by the studio tomorrow and resend confirmation of the order placed. Regards

[Customer Services @CSprevustudios]

@LUKEYBUCKINGHAM

[Customer Services @CSprevustudios]

@LUKEYBUCKINGHAM hi like, the email provided at time of purchase by your partner is attached. That's the reason for no confirmation...

[Customer Services @CSprevustudios]

@LUKEYBUCKINGHAM the email provided at time of purchase is attached.

[Customer Services @CSprevustudios]

@Luketague sent

[Customer Services @CSprevustudios]

@JakePreston11 please Dm us

[Customer Services @CSprevustudios]

@Luketague will have this issued now.

[Customer Services @CSprevustudios]

@jackbarnes_7 we have some left over stock for problems like this.

[Customer Services @CSprevustudios]

@Luketague could you tell us the issue as it appears the order has shipped

[Customer Services @CSprevustudios]

Could you tell us the issue as it appears the items have all shipped?@JakePreston11

[Customer Services @CSprevustudios]

@Sanghera6Simran @biancamwhelan @PrevuLondon into a stronger customer service team and can only apologise.

[Customer Services @CSprevustudios]

@BIGD_LLOYD just checked and this refundmwas processed on the 11th. We do advise 3-5 working days. Apologies.

[Customer Services @CSprevustudios]

@dkcakesandbakes we can categorically say this is not a fake email- we do not forge official documents from external parties!

[Customer Services @CSprevustudios]

@dkcakesandbakes this is not a fake email! As it says, it takes 2-3 days for it to be in your account!

[Customer Services @CSprevustudios]

@Jordanchiltonn tomorrow :)

[Customer Services @CSprevustudios]

@Jordanchiltonn Hi Jordan, sorry for the delay. Due to high demand, stock had to be replenished. Your order is out for delivery today! :)

[Customer Services @CSprevustudios]

@Jordanchiltonn sorry Jordan we will look into this for you!

[Customer Services @CSprevustudios]

@Kar11os @PrevuLondon Hi Karl, we have just received a re-stock. Will get this sent out to you ASAP!

[Customer Services @CSprevustudios]

@MaxMarkss yes, it is being processed. 🙂 Regards

[Customer Services @CSprevustudios]

@Freddie_Connor We needed to spend longer processing this has their was a small error with the return. (2)