Forrester's CX Cast

Forrester's CX Cast podcast features a pressing CX topic or hot-off-the-press research each week.
Cohosts: @SamSternjones and @JenniferWise

[Forrester's CX Cast @CX_Cast]

New episode out today where we explore the question: “Should companies organize around their customer journeys?”

Listen as @CX_Joana joins us to provide her POV and share examples of companies that have tried journey centricity.

https://t.co/pJXC4eTqO5

[Forrester's CX Cast @CX_Cast]

If you liked episode 127 of @CX_Cast and want to hear more from @RickParrishGCX -- he takes a deeper dive into the 6 key competencies of #customerexperience management in this webinar: https://t.co/cXdO3GTbsF

[Forrester's CX Cast @CX_Cast]

New episode of #CX Cast: Gauge Your CX Management Maturity!

Listen as @RickParrishGCX joins us to discuss a methodical approach that companies can use to lead a successful #CustomerExperience Transformation.

https://t.co/Wr29NFqwue

[Forrester's CX Cast @CX_Cast]

How do you measure #CX? Our colleague @maxieschmidt explains why #NPS isn’t the holy grail on the blog: https://t.co/wwg9CzFMF5

Want to hear more about NPS on the podcast? Let us know!

[Forrester's CX Cast @CX_Cast]

As we start the new year, Principal Analyst @RHartCX a joins us to discuss #CX predictions for 2018, the trust crisis, and how companies can respond: https://t.co/1uoXRkHSUo

What's your prediction for 2018?

[James McQuivey @jmcquivey]

Consistently impressed with what my colleagues are saying about the role of emotion in the customer journey. Emotion is the key to the customer relationship you hope to build! via @samsternjones https://t.co/bD0wOhzBQA (subscription)

[Forrester's CX Cast @CX_Cast]

As you head into the weekend - check out these fun dinner conversation topics!

...everyone spends their weekends talking about #CX and #EmployeeExperience, right? I know that I do...

#CX #UX #Culture #CXCast https://t.co/w1UYqZA8vS

[Forrester @forrester]

Analyst @hmanning sat down with senior #CX leaders from @DellEMC, @VMware, @CAinc, @MetLife, @HiltonNewsroom, and @girlscouts. Here's what they discussed regarding the importance of linking employee experience to CX: https://t.co/T7Z2ef6OtC

[Forrester's CX Cast @CX_Cast]

The CX Cast is now up to 126 episodes! Find them in your preferred podcasting software from iTunes to Spotify -- or through these quick links below. Happy listening!

iTunes: https://t.co/ErcgGiL7ld
Spotify: https://t.co/CjuX4aH10p
Podomatic: https://t.co/0uaHLRtq9C

#CX #UX #EX

[Forrester's CX Cast @CX_Cast]

Hello Twitter! #myfirstTweet