Maxie Schmidt

Customer experience...Measurement...Keynote speaker...Value for Customer #forrester - Tweets are my own

[Maxie Schmidt @maxieschmidt]

Thank you, Jackie ;-)

[Jackie Maniscalco @jackiemanis]

@forrester @maxieschmidt just compared survey methodology to drinking wine in her first minute. Sold! 🍷 #ForrCx

[Maxie Schmidt @maxieschmidt]

RIP Wunderlist. @microsoft ruined you. Not because Todo app is bad but because it’s behind MS’s fickle sign-on

[Maxie Schmidt @maxieschmidt]

Giving to @NRDC helps fuel some of the hardest hitting court cases and campaigns in defense of our environment: https://t.co/iAf2zZ4EUj

[Maxie Schmidt @maxieschmidt]

“Budget” Hotels don’t have to have Budget #CX @WyndhamGardenGM.

My view from my room door. In both directions. Where is the elevator???!!!

How much is an elevator sign? Should we all take up a collection??!!

[Maxie Schmidt @maxieschmidt]

@jetblue thank you for coming out to the #TSA line and helping me get in in time to make my flight #1218. And @TSA: not thank you for “randomly” closing the #precheck line #jfk #airport

[Maxie Schmidt @maxieschmidt]

@Amtrak Really has its act together. Rhonda resolved my problem in no time. I am very impressed. Thank you.

[Maxie Schmidt @maxieschmidt]

And @samsternjones ends us on a high note with his research on #PEAK #Employee that shows how to prepare and enable employees through constant change. #EX #CX #CXEurope @forrester

[Maxie Schmidt @maxieschmidt]

@CardonaKarine tells our #CXEurope audience how to unlock the opportunity in #CustomerService abd shows there are doable ways to add a human touch #unstuck @forrester

[Maxie Schmidt @maxieschmidt]

@MbeesonBeeson encourages our #CXEurope attendees to change their perspective on how metrics can improve #omnichannel #CX #unstuck @forrester

[Maxie Schmidt @maxieschmidt]

Carmine Muscariello from @bouyguestelecom explains how he cleverly brought #CX closer to the source: when he took on CX, he asked to report to #IT! #unstuck #CXEurope @forrester

[Maxie Schmidt @maxieschmidt]

@clairesporton challenges us to follow #BearGrylls example in order to move from #insights guys to #action guys #CXEurope #unstuck @forrester @confirmit

[Maxie Schmidt @maxieschmidt]

@margaretcyphers intuitively knows how to share valuable insights about how to use #intuition more in #innovation and #design @forrester #CXEurope #unstuck

[Maxie Schmidt @maxieschmidt]

@forrester

[Maxie Schmidt @maxieschmidt]

@ginabhawalkar shows us clearly why and how to design for ALL customers. #forrester #cxeurope #unstuck #accessibility

[Maxie Schmidt @maxieschmidt]

@JenniferWise highlights the employee as a critical human in “human-centric innovation”. #forrester #CXEurope @forrester #innovation

[Maxie Schmidt @maxieschmidt]

@ginabhawalkar shows us clearly why and how to design for ALL customers. #forrester #cxeurope #unstuck #accessibility

[Maxie Schmidt @maxieschmidt]

EX Measurement Best Practices: What Are The Right Metrics And Data Sources? https://t.co/6O4q56YQks via @Forrester

[Maxie Schmidt @maxieschmidt]

@united well done with your #textmessage #updates . Just received a text telling me which gate I arrive at and which gate my connecting flight goes out of and how long it takes between both gates. #great #CX

[Maxie Schmidt @maxieschmidt]

Offering me “free #personaldevice #entertainment” sounds like a #taunt if you don’t offer #plugpoints to #charge those personal devices. #UA1251 @united

[Maxie Schmidt @maxieschmidt]

@MBTA why is a #theride parked on a pedestrian crossing in #arlington #Ma?

[Maxie Schmidt @maxieschmidt]

45% of companies use #NPS to gauge #CX success (recent Forr survey). Do you have the Right CX #beaconmetric? Use the interactive tool in my new report to find out https://t.co/1XScExhEcs via @forrester