CallCenter Weekly

Insiders from an award-winning call center providing their take on the #contactcenter, #customerservice, #CX, #socialmedia, and other things of interest.

[CallCenter Weekly @CallCntrWeekly]

Improving Experiences For People With Disabilities (Video) https://t.co/sO5cxjfmPV via @doingcxright

[CallCenter Weekly @CallCntrWeekly]

4 Proven Ways To Enhance Customer Experience With Social Media - by @SuperiorContact #CX https://t.co/6FXcGGDw3s

[FastLeaderPodcast @FastLeaderShow]

"Customers are going to push back and set the expectation for the service they want you to offer." @SeanBHawkins @FastLeaderShow https://t.co/cVhQkk9Nuc #leadership #custserv

[Steve DiGioia @SteveDiGioia]

If you could build the ideal customer service agent, how would you do it? I discuss this in my latest post, "Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent" https://t.co/2reFhRIQrk @CallCntrWeekly @CallCenterICMI @CtCtrNation @GTA_CC

[CallCenter Weekly @CallCntrWeekly]

@theccdoctor Excellent article, Debra. Thanks for your contribution. You rock! 🙂👍

[CallCenter Weekly @CallCntrWeekly]

https://t.co/9uX7X17KDY

[CallCenter Weekly @CallCntrWeekly]

A customer success mindset can't save CX alone - but it's a start https://t.co/MT4KgszP7j

[Coral Active @CoralActive]

The #ContactCenter is more relevant now than ever before. @ndytg has great list of insights on how contact centers will continue to drive value in the years to come. Read the list via @CallCntrWeekly: https://t.co/3fnbgCyore #cctr #cx

[Andrew Gilliam @ndytg]

A7 | #ICMIchat

Better processes and technology will prevent #friction and contacts before they happen to #customers.

I wrote about the #future for @CallCntrWeekly a few months ago: https://t.co/TEUrpeUQRU

[Andrew Gilliam @ndytg]

I love @alexdifiore’s HBR article: “[...] today’s companies also need all their employees to have a deep, strategic understanding of their business and customers.”

Great Friday #CX, #cctr, and #CustServ reading. Some similarities to my last article for @CallCntrWeekly.

[CallCenter Weekly @CallCntrWeekly]

@justinmrobbins You're welcome Mr. Robbins!

[CallCenter Weekly @CallCntrWeekly]

5 Ways Tomorrow's #ContactCenter Will Deliver Value https://t.co/GAroMIJ9kq by @ndytg #cctr

[CallCenter Weekly @CallCntrWeekly]

#CustServ #QOTD

[CallCenter Weekly @CallCntrWeekly]

Charity Makes Organizations Great - Pay it Forward https://t.co/uybRbcLkog

[CallCenter Weekly @CallCntrWeekly]

#CustServ #QOTD

[CallCenter Weekly @CallCntrWeekly]

#CustServ #QOTD

[Cust Contact Central @Cust_Contact]

5 Ways Tomorrow's Contact Center Will Deliver Value by @CallCntrWeekly https://t.co/0pY6NeDi2r

[CallCenter Weekly @CallCntrWeekly]

#CustServ #QOTD

[CallCenter Weekly @CallCntrWeekly]

5 Ways Tomorrow's Contact Center Will Deliver Value
https://t.co/ypBMykASND by @ndytg #cctr #contactcenter

[CallCenter Weekly @CallCntrWeekly]

#FridayFunny 😂😂😂