@jamal_kamal_@Uber I change the photo so that individual is not identified in any way, but that the concept is clear about CX best practices. That was my only intention.
❤️episode where @Hyken& @annettefranz discuss important #CX topics. I 💯 agree. Make decisions based on understanding #customer impacts. $5 customer isn’t same as $500. When raising prices, explain why. Give warning. Set expectations +++ #DoingCXRight
https://t.co/bXYjthCADA
Is #NPS Right For You? Interesting perspective from @maxieschmidt https://t.co/VNVygRVgyP.
Read more about "The Dubious Management Fad Sweeping Corporate America" & my views about the @WSJ article: https://t.co/uCdQk7bqZ8 #DoingCXRight@CRM#customerexperience#Custexp#CX
Creating a #customer-centric culture doesn't happen automatically. There's no magic wand, yet there are proven techniques. @CustomerIsFirst shares an effective approach https://t.co/QdI82RFBiz. Read more about "What #CX Leaders Do In Common" https://t.co/wvh2fsyoPz #DoingCXRight
People impact our lives & don’t always know it. Thank you @annettefranz for your authentic advice & guidance as I was launching https://t.co/EBkuKn8v0v in 2017. I’m STILL grateful, and love your articles. #CXJourney