Tools that worked when starting out, might not support your business when scaling.
If your disputes exceed Visa/Mastercard thresholds, your merchant account could enter a monitoring program with heightened scrutiny, which may lead to termination if disputes remain unchecked.
Great problem to have, but it's time to find a processor that understands and can help mitigate those dispute risk.
DM's are open and available to help anyone going through this
i've processed 200.000+ orders on Shopify
Until yesterday, I used to be on great terms with Shopify
Last night they decided to disable our payments and withhold a large amount of our funds for 120 days
We need this money to cover our business costs, (See my recent post of my AMEX bill) and holding it back is causing us serious cash flow problems
Funny thing? They won't tell me the reason of this decision or what the total amount of the payment hold is (I know it's a lot)
Our dispute rate is lower than 1% and our trustpilot score is in the green. So it not because we're providing a poor customer experience
Contacted Shopify many times, but still no explanation whatsoever
I thought we we're friends?
@Shopify@harleyf