@annalambert_1 Try emailing these people [email protected] Also l can send you a copy of the email l sent that may help. Are ypu happy to swoop email addresses?
@AvisUK @AvisEurope @AvisItalia @CEOlarrydeshon Forecourt to sign the car off, and it clearly had damage. @Aviseurope have sited that the damage was not pre existing but our photo is proof that they were. Your website clearly states that a member of staff will check the car and mark any damage on the report sheet. see below
@AvisUK @AvisEurope @AvisItalia @CEOlarrydeshon Hello Dan, you contacted me back 30th October. This is the only email correspondence we have had with any one from @AvisUK or @AvisItalia so forgive my scepticism as to really whats going on behind the scenes.
We took the photos because Avis had no one on the forecourt.
now we take @AvisUK @AvisEurope @AvisItalia @CEOlarrydeshon to the ombudsman, trading standards and the @EU_Commission Car Rental Conciliation Service.@AvisUK @AvisEurope @AvisItalia @CEOlarrydeshon plunged us into a negative credit with our bank,family/friends just to survive.
So @AvisUK @AvisEurope @AvisItalia @CEOlarrydeshon have come back with email below. They site the rental agreement that we were told to sign at the front desk before we physically saw the car as proof that there was no damage to the vehicle.