Caviar Support

Support for @Caviar.

[Caviar Support @CaviarSupport]

We're having support delays. Question about order status? Contact your courier. Other inquiries? Expect longer response times.

[Caviar Support @CaviarSupport]

@RicoRKLJ Hey Rico! We're sorry to hear you are having issues getting help with this! We know seeing those charges can be frustrating and scary!
Please DM us with your email and phone number so we can take a look! -David

[Caviar Support @CaviarSupport]

@alma_lacour Vertical pizza is totally not something we want to make a trend. Let us make this right! Just DM us the email and phone number on your account and confirm the restaurant you ordered from. We'll do our best to assist once we hear from you. -Chris

[Caviar Support @CaviarSupport]

@juanamm254 @juanamm254 Not receiving what you paid for definitely deserves a better courtesy. Please let us make it right, send us a dm with your email address, order date, and phone number so we can further assist.

-Sam

[Caviar Support @CaviarSupport]

@JM87755779 Hello,
We are so sorry to hear that you received the incorrect order! We understand how frustrating it can be to not receive something that you have paid for and we would love to assist. Please DM us your email, phone number, and date of order so we can take a look.
-Ashley

[Caviar Support @CaviarSupport]

@pr1ncessamd @pr1ncessamd It sucks to hear you received the wrong order. I totally understand your frustration here, and we’d be happy to check into this if you can DM us your email and phone number with your order date. We hope to hear from you soon and get this looked further into! -Steph

[Caviar Support @CaviarSupport]

@DesignsByGrace1 Oh no, sorry to hear your account was deactivated. I know this can be frustrating. Send us a DM with the email, and phone number linked to the acct so we can look into this for you. -Sam

[Caviar Support @CaviarSupport]

@steelecc Hey Christine! Sorry to hear your order was canceled. I would be pretty upset in this situation as well. I would like to look into what happened. Please DM me your email, phone number, and order details, and I'd be happy to make things right. - Ryan

[Caviar Support @CaviarSupport]

@NaughtiAuti Oh no! We're so sorry to hear the refund never went through, give us a chance to make things right. Please DM us your email, phone number, and order details so we can look into what happened!
- Ash

[Caviar Support @CaviarSupport]

@IsmaelErnie We're so sorry that your order took so long to be picked up. We understand completely why you would be upset. Let's see what we can do to get this resolved. Please send over a DM with your email and phone number associated with your account.

-Liz

[Caviar Support @CaviarSupport]

@Ubershuber Nothing is more disappointing than receiving the wrong order! We're sorry to hear that you lived that nightmare more than once. We thought Halloween was over! DM us your email, phone number, and order date so we can help you out. -Chris

[Caviar Support @CaviarSupport]

@grittyisking Hi Chris, this fee is something we cannot waive as it is required by local law and cannot be included in DashPass discounts, just as we must charge taxes. We appreciate your understanding. – Ryan

[Caviar Support @CaviarSupport]

@WhoahDereShawty We're sorry to hear you're having trouble getting in touch with us! You can call us any time at: 1 [phone], or contact out chat team in the app, or send us a DM here with your email and phone # and more information on the issue and we'll be able to assist further. – Ryan

[Caviar Support @CaviarSupport]

@SonovaHud Hey Chris. I'm so sorry to see your salad didn't come as expected. I'd be super annoyed as well. I'd like to help make things right. Shoot us a DM with your email, phone number, and order info so I can get to work.
-Steph

[Caviar Support @CaviarSupport]

@adamkleinberg Hey @adamkleinberg, So ghost store huh? That's definitely not good, very sorry this happened. Let's fix this! Send us a DM with the email, phone number linked to the account, and the order info/date so we can look into this for you.
-Sam

[Caviar Support @CaviarSupport]

@holdrino Hey, I'm sorry to hear you didn't have a pleasant experience with support. I understand your frustration and would like to assist with any issues you've experienced. Please send us a DM with your email and phone number and we'll get on this.

- Ryan

[Caviar Support @CaviarSupport]

@christinetor16 We're so sorry to hear you had a bad experience recently, give us a chance to make things right.
Please DM us your email, phone number, and order details so we can look into what happened!
- Ash

[Caviar Support @CaviarSupport]

@just_tazi Hello and good afternoon! It looks like you ran into some issues while using your app and I am so sorry. Please allow me to look into this for you, can you send me a dm of your email and phone number associated with the account?-Steph

[Caviar Support @CaviarSupport]

@lollipop_bandit Hey! We're very sorry to hear you are having issues with our app! We'd be just as upset. Please DM us with your email so we can take a look into this! -David

[Caviar Support @CaviarSupport]

@Nodifyoucnhear Hey @Nodifyoucnhear, I'm sorry to hear we've been leaving out some key pieces of your order. I'd be frustrated in your position so I'm happy to look into this for you, please DM us your email and phone number as well as the info on what was missing and I'll get started. - Sam

[Caviar Support @CaviarSupport]

@vahabzy Hey @vahabzy, the last thing we want is to leave you feeling let down here @vahabzy! No one likes to play games of tag. DM me your email and phone number, and I'd be happy to further assist!
-Tom