Ceri Roberts

Never 'serry' or 'sir-ee'. Not 'cherry' or ‘siri’. And definitely not 'curry'.

[Ceri Roberts @Ceri_Roberts]

@Byehorse @GWRHelp It’s not ideal when you’re a woman travelling alone in a hot, busy, unventilated train surrounded by large groups of men knocking back bottles of whisky, continually vaping, cheering and banging the ceiling. But thanks for your input.

[Ceri Roberts @Ceri_Roberts]

@GWRHelp can train staff do anything to stop numerous football fans vaping in the aisles on the rammed and boiling hot 9.16 from Exeter St David’s to Paddington?

[Ceri Roberts @Ceri_Roberts]

@GWRHelp I booked passenger assist for my mum travelling today but so far no one has come to help and she has been left standing on a busy train. Is there any way I can check that she’ll get the help she needs when she arrives at Newport for her connection?

[Ceri Roberts @Ceri_Roberts]

@PassAssistance I booked assistance for my 83 year old mum travelling today but she has so far been left standing on a train and no one has come to help her at her first connection. Can you help please?

[Ceri Roberts @Ceri_Roberts]

Looking for case studies who aren’t eligible for a railcard which entitles them to cheaper U.K. train travel simply because they’re aged 31-59 and don’t travel with a friend, family, partner or child - or need to travel beyond the Network Card area #journorequest

[Ceri Roberts @Ceri_Roberts]

@premierinn I’m curious why it’s your policy to say lost property is not available for return. What do you do with it? Bin it or sell it? Seems v poor customer service as well as a huge failure in sustainability.

[Ceri Roberts @Ceri_Roberts]

@O2 randomly blocked my new phone a few days ago, leaving me with no service - and they don’t know how to fix it. Based on community posts this happened to others on the same day. How can I escalate this as there is obviously an issue that no one in customer services can resolve.

[Ceri Roberts @Ceri_Roberts]

@O2 I spent an hour on phone to customer services today and your online service checker says a phone mast isn’t working. But do you have any idea how much longer I will be without service please? No one has info on this and it’s been about 10 hours already

[Ceri Roberts @Ceri_Roberts]

@O2 I’ve had no service all day in Brighton. Any update on when this will be fixed please?

[Ceri Roberts @Ceri_Roberts]

@LebbyE Same. Takes me right back to my new! days and gets me every single week

[Ceri Roberts @Ceri_Roberts]

@hergesmith I’ve sent you a DM!

[Ceri Roberts @Ceri_Roberts]

@FionaSturges Yes please!

[Ceri Roberts @Ceri_Roberts]

@bigshinything @timhayward Bill’s Kitchen in Castle Square also good. And Kin Kitchen at top of Old St. Chang Thai good in the evening. There’s a lot of overpriced pub food, so I’d avoid that.

[Ceri Roberts @Ceri_Roberts]

@LebbyE @mothership_twac This is amazing @LebbyE - well done!

[Ceri Roberts @Ceri_Roberts]

@DeliverooHelp I received an inedible (expensive) delivery on Christmas Eve - it went in the bin. Please could you explain why this is not eligible for some form of compensation?

[Ceri Roberts @Ceri_Roberts]

@RoyalMailHelp I’ve had three ‘ready for delivery today’ notifications for tracked parcels on Saturday 4th and today (Weds 8th). No post has been delivered for a couple of days in BN1 5. How can I get my parcels please?

[Ceri Roberts @Ceri_Roberts]

@flamingnora @glossier is a winner in our house

[Ceri Roberts @Ceri_Roberts]

@Lornamedia @O2 Yes please! I always found it useful too