Chargebee Support

Customer Support handle of @chargebee

Write to us at [email protected]

[Chargebee Support @ChargebeeHelp]

@JaspreetSMakkar @chargebee Hey Jaspreet. You’re right to be frustrated. That’s not how support should feel, and it’s not what we stand for. Could you please DM us your ticket ID or the email associated with your account so we can look into this right away?

[Chargebee Support @ChargebeeHelp]

@TharunJS225220 Hi Tharun, your trial extension was processed on April 20th as requested. Please feel free to reach out on the support ticket if you need any further assistance. Thank you!

[Chargebee Support @ChargebeeHelp]

@NickHangrover

Please note that there is an outage in the AWS server which is causing inaccessibility to Chargebee. We will keep you updated once the issue has been resolved. We have updated the Chargebee Status page for your reference: https://t.co/7DWJ5FKgXh.

[Chargebee Support @ChargebeeHelp]

@demeyeresven Please do write to us on '[email protected]' for further assistance.

[Chargebee Support @ChargebeeHelp]

@demeyeresven You will need to click on the Invoices tab on your Chargebee site, make use of the Invoice date filter to set up a date range, click Export and click Export as PDF to get the invoices as a PDF file.

[Chargebee Support @ChargebeeHelp]

@cbkrish @mrgirish @skirani @accelindia @sgehrman We apologize for the trouble, Steve! This isn't a kind of experience we expect you to go through. Give us a chance to make it right. May I raise a ticket for this incident and we will look into this for you on priority. -Kaarthik

[Chargebee Support @ChargebeeHelp]

@SEACSingapore 3/3 If it's indeed found that a customer of Chargebee is misusing our services, we will take stringent action. Either way, we'll figure it out at the earliest and let you know in the active email thread with you.

[Chargebee Support @ChargebeeHelp]

@SEACSingapore 2/3 Because the request that Chargebee API receives is legit, this issue has to be prevented at the source i.e. at the customer's end. We're in active conversation with this customer to amp up their security.

[Chargebee Support @ChargebeeHelp]

1/3 Hi @SEACSingapore Sincere apologies for your experience. We take security very seriously and here's what we've found so far: one of our customer's website was compromised.

[Chargebee Support @ChargebeeHelp]

@ajnt Sorry about the trouble. We will setup a call you soon.

[Chargebee Support @ChargebeeHelp]

@bobviscount @chargebee [2/2]
But on the overall experience faltering from our end, it's a cause of concern for us and an incident, where our support org shall take cognizance to analyze and fix this for a smooth resolution hence.

[Chargebee Support @ChargebeeHelp]

@bobviscount @chargebee [1/2]Hey Bob,
Apologies for the Support Experience due faced.
As a primary actionable on #237904, a call has been scheduled for further debugging today.

[Chargebee Support @ChargebeeHelp]

@bobviscount @chargebee Hey Bob,
Apologies for the delay, our team has taken cognizance of the delay and would be tending to his in priority.
We will get back on the ticket ASAP.

-ASK

[Chargebee Support @ChargebeeHelp]

@civilinformer Can you please provide me the screenshot of this option you see and also can you tell me are you in the 'Invoices' option under 'Invoices and Credit Notes'? Also, can I have your Chargebee's site domain name?

[Chargebee Support @ChargebeeHelp]

@civilinformer Please note that if you check an invoice (checkbox), you will not find the 'Export PDF invoice' option and will be replaced with the options you see in the ellipsis. You can instead choose the relevant filters and export all the invoices which should work.

[Chargebee Support @ChargebeeHelp]

@civilinformer you can export all the invoices and apply filters, if required, by going to 'Invoices' under 'Invoices and Credit Notes' on the left pane. Here, click on the ellipsis and choose 'Export PDF Invoices'. You have to then download them from 'Import and Export Data'.

[Chargebee Support @ChargebeeHelp]

@albogdano Hey Alex,
Thanks for thee Twe'cknowledgement.
This adds pressure on us to emulate the experience and expectation, for we strive to meet it in recurring.

Reach out to [email protected] for further queries.

[Chargebee Support @ChargebeeHelp]

@vincebelpiede @chargebee @stripe Hey Vincenzo,
Can you please let me know the integrations with CB you are looking out for?
We are actively working on new integrations and I can help set a realistic expectation on whether the integn. is currently in our feature roadmap or isn't.

[Chargebee Support @ChargebeeHelp]

1/2 Chargeback feature with @chargebee is currently available now.
https://t.co/571brnoSky
Write to [email protected] to understand more.

2/2 Here is our tiny micro guide on Pricing for your consumption.
https://t.co/GjhEPNP8DN

[Vince Belpiede @vincebelpiede]

Reason 1 of infinite why I'd never recommend @chargebee they don't handle disputes #saas #payment Check out my ebook on Kindle here https://t.co/NHAYA98Z0k #pricingsaas #saaspricing or comment to get free PDF with https://t.co/8kVGblzlQR link

[Chargebee Support @ChargebeeHelp]

@vincebelpiede @chargebee Here is one of the Chargebee Guides for Pricing https://t.co/GjhEPNP8DN

Do check this out and let us know. Btw do we get the chance to get a free PDF 😉.