Charlotte Shepherd

[Charlotte Shepherd @CharlotteShep]

Imagine @loveholidays charging an extra £380 for an amendment you didn't even want or have a choice in ?! Absolute disgrace !!

[Charlotte Shepherd @CharlotteShep]

@loveholidays your customer service skills are disgusting. Absolute scammers !!! #loveholidays

[Charlotte Shepherd @CharlotteShep]

@loveholidays how can you say there's no way of refunding back when the hotel have agreed not to charge the additional £380 !!! #loveholidays

[Charlotte Shepherd @CharlotteShep]

@loveholidays you should be ashamed of yourselves. Easyjet cancelled my flights and I had to move them 2 days(they did it foc) & you've charged me £380 more for the room. Despite me speaking with the hotel direct who said If you email them they will honour the rate. #loveholidays

[Charlotte Shepherd @CharlotteShep]

https://t.co/0CKPe3hjfQ

[Charlotte Shepherd @CharlotteShep]

@loveholidays @JenniferDeight3 Ive been waiting 4 weeks for a response to my issue on DM

[Charlotte Shepherd @CharlotteShep]

@loveholidays over a week with no reply but you sit replying to other peoples tweets making it look like your responding ?

[Charlotte Shepherd @CharlotteShep]

@loveholidays can you reply to my DM I sent 5 days ago. Just sent another

[Charlotte Shepherd @CharlotteShep]

@loveholidays @leni62 Can you reply to mine from 5 days ago

[Charlotte Shepherd @CharlotteShep]

@loveholidays @NJHarvey1980 Shortly being 5 days+ ? as that's how long I've been waiting

[Charlotte Shepherd @CharlotteShep]

@loveholidays @RealRazor So you can ignore their DM too? Waited almost a week myself

[Charlotte Shepherd @CharlotteShep]

@loveholidays @Pembyk Still waiting on a response to my DM from almost a week ago ....

[Charlotte Shepherd @CharlotteShep]

@loveholidays @ShadboltKay Can you respond to my DM please about an admin error . Thanks

[Charlotte Shepherd @CharlotteShep]

@KevlarP18 @LaurenJadeoXo @easyJet I'm on 4 hours

[Charlotte Shepherd @CharlotteShep]

@tracywalsh69 @Proevsham1 @tammymcminn @easyJet I'm also on 4 hours I'm raging

[Charlotte Shepherd @CharlotteShep]

@easyJet @Monge84Patel 4hours ive been holding and Your also ignoring my DM

[Charlotte Shepherd @CharlotteShep]

Is anyone actually answering @easyJet phone lines today. 4 hours on hold so far!!!!

[Charlotte Shepherd @CharlotteShep]

@easyJet @chrisfruss What's the point in people sending a DM when you dont reply

[Charlotte Shepherd @CharlotteShep]

@easyJet 3hr 15 minutes on hold what an absolute joke and still holding !!!

[Charlotte Shepherd @CharlotteShep]

@easyJet @fullalovej I'm up to 2 and a half hours so far !!!!