Charlotte Terry

planning the next trip! ✈️

[Charlotte Terry @CharlotteTerry1]

@AXParisUK £6.96 to return! Is that a joke??

[Charlotte Terry @CharlotteTerry1]

@loveholidays Also love that your last agent told me, the lead passenger had to call & then I had to call and HOPE we had the same agent!! I mean come on!!! Are you serious??? That employee needs some training… isn’t that the whole point of keeping notes on a report!!!

[Charlotte Terry @CharlotteTerry1]

It is impossible to talk to anyone at @loveholidays without getting emotional!! Most useless company!!
If you physically cannot book anything other than 20kg & my booking says 20kg. Explain to me how @TUIGroup is telling me I only have 15kg of luggage? #scamcompany

[Charlotte Terry @CharlotteTerry1]

@loveholidays That’s funny because she’s now called you 5 times and you are still useless!! It’s embarrassing!! How hard is it to correct YOUR error!! I have paid for 20kg! She made the booking but it’s MY bag that YOUR system has errored!! Joke!!

[Charlotte Terry @CharlotteTerry1]

Never booking with @loveholidays again!! My confirmation is correct but apparently wrong for @TUIUK - now neither will help resolve the issue! Awful customer service from both companies!! #PoorService #trainyourstaff

[Charlotte Terry @CharlotteTerry1]

@amazon your customer service is ridiculous!! On the phone for 3hrs with the a lady who just contradicts herself and has no idea what she’s talking about!! Doesn’t understand the issue and won’t give the phone to another team member who might know! Stupid service!!

[Charlotte Terry @CharlotteTerry1]

Wow @ODEONCinemas your customer care is awful!! Your help chat online is so poorly set up it’s beyond a joke! And I tried to call and was told I had about a 10min wait… here I am 30mins later still waiting!! #poorcustomerservice

[Charlotte Terry @CharlotteTerry1]

@GMB @edballs @SeanFletcherTV @CharlotteHawkns Ohhh they are sooooo good!!! 🤤@Dominos_UK

[Charlotte Terry @CharlotteTerry1]

@easyJet @plantainwarriar @easyJet You have answered differently to this question. We have just booked tickets with EasyJet and not put our middle names as the site just says ‘First’ and not ‘Given’ - is this ok?

[Charlotte Terry @CharlotteTerry1]

@cristatus1 @easyJet @plantainwarriar I have just done the same!!

[Charlotte Terry @CharlotteTerry1]

DO NOT USE @betterme - Customer service is terrible!! #scam

[Charlotte Terry @CharlotteTerry1]

Scam scam scam @betterme

[Charlotte Terry @CharlotteTerry1]

@betterme SCAM APP - @AppStore you should not be offering this to your customers!!! #givememymoneyback #poorcustomerservice #SCAM

[Charlotte Terry @CharlotteTerry1]

@betterme SCAM!!! DO NOT DOWNLOAD THIS APP!!

[Charlotte Terry @CharlotteTerry1]

@betterme So you can post on here but you can’t reply to my complaints!!!

[Charlotte Terry @CharlotteTerry1]

Do not use @betterme - Contacted them to get my money back on 29 September and still nothing! I would like my money back please! I didn’t want I auto renew my subscription and I should have received an email or something to warn me! The app was no good for me!!

[Charlotte Terry @CharlotteTerry1]

@AviancaEscucha I have put in a complaint over 2-weeks ago and am still waiting! Not good service from @Avianca #worstairline

[Charlotte Terry @CharlotteTerry1]

@Avianca on flight AV 1633 from the Galapagos (Balta) to Guayaquil your USB port on seat 1A burnt my leg!

[Charlotte Terry @CharlotteTerry1]

I’m shocked at how awful check-in was at Heathrow today with @British_Airways - First no one at check-in and then tell me i’m in the wrong queue, then send me back to the first! Which I’m now at the back off!! #flyingslow #britishairways #awfulservice #heathrow

[Charlotte Terry @CharlotteTerry1]

DO NOT USE @VodafoneUK @VodafoneGroup FOR BROADBAND!! They will leave you without internet for 8 days because their engine can not fit a router correctly, and won’t give you compensation!! Poor customer service!