Fiona

Employer brand guru and mummy of 3 gorgeous girls. Chatterbox. Food Lover. Country music fan. Drama Queen.

[Fiona @ChatterGirl_Fi]

It’s so refreshing to deal with a company that puts customers first. I got in touch with @HotelChocolat as our velvetiser had stopped working 6 days out of warranty. Now they’re sending out a replacement machine as a goodwill gesture. What better way to ensure customer loyalty?!

[Fiona @ChatterGirl_Fi]

@Lionesses @wembleystadium Finding out my daughter’s headteacher is one of these amazing women.Mind. Blown. 🦁

[Fiona @ChatterGirl_Fi]

@markdavies33 She was just brilliant.

[Fiona @ChatterGirl_Fi]

@CenterParcsUK Are you still planning to reopen on Monday 21st?

[Fiona @ChatterGirl_Fi]

@cineworld @FExpolring Can’t sync my Cineworld to my account! Only paid for it in September. Please help.

[Fiona @ChatterGirl_Fi]

@altontowers hi there! Are Th13rteen and Oblivion opening today?! 🙏🤞

[Fiona @ChatterGirl_Fi]

@hilton74 @francediplo_EN Did you get a response? My understanding is that anyone aged 12 - 17, travelling with vaccinated parents is exempt from isolating in France but needs to do a negative LFT or PCR 24 hours before travel. Children aged 11 and under do not need to do a test. Is that correct?!

[Fiona @ChatterGirl_Fi]

@ZoeTheBall @BBCRadio2 fantastic 80s movies playlist this morning. More of this please! #happyvibes

[Fiona @ChatterGirl_Fi]

@ElmiZils @parcelforce This has just happened to me! Email to say “delivered to a neighbour” when I was at home the entire time and have had no card to confirm which neighbour!!! Suspect no delivery attempted at all as checked with all neighbours and no parcel 🤬

[Fiona @ChatterGirl_Fi]

@parcelforce email said parcel delivered to “a neighbour” overnight. We were home and no card through door. Which neighbour?!! Terrible service.

[Alison Caplan🎗 @alisoncaplan]

6 weeks ago my beautiful 16 year old son was diagnosed with brainstem cancer. The prognosis for DMG/DIPG is devastating. Every 9 days another family in the UK gets this news. Please sign this petition to improve research into this deadly childhood cancer https://t.co/85x6dDVq8V

[Fiona @ChatterGirl_Fi]

@jchelle36 🤯 what are you doing???!!! 😱

[Fiona @ChatterGirl_Fi]

@Jess_Joy_24 @JoannePendry @VirginHolidays Also in the same position, please let me know if you hear anything! I can’t believe they are still expecting people to pay full balance and quoting standard T&Cs in the current situation. It’s disgusting 🤬

[Fiona @ChatterGirl_Fi]

@NadiaHemmings @HanRoseShepherd @VirginHolidays It’s disgusting. I booked with Virgin as I thought them to be a decent company. True colours have been well and truly revealed throughs this situation. Appealing attitude to customers and employees.

[Fiona @ChatterGirl_Fi]

@VirginHolidays Please reply to the many many anxious people who are being told that they have to pay deposits on June/July/august holidays that we all know we will not be able to take. Other companies are allowing people to postpone bookings and balance payments til 2021. Do the right thing!

[Fiona @ChatterGirl_Fi]

@HayleyMc46 @HanRoseShepherd @VirginHolidays Us too! With financial uncertainty I can’t tie up £10k on a holiday that will inevitably need to be postponed. Virgin just want to take our money by any means knowing full well the travel restrictions will be extended. Disgusting customer service.

[Fiona @ChatterGirl_Fi]

@HanRoseShepherd @Jess_Joy_24 @VirginHolidays Did they come back to you to confirm how to do this Hannah? We are in the same position and I don’t want to pay the full balance on a holiday we will inevitably be postponing as there is no way the US will be back to normal this summer!

[Fiona @ChatterGirl_Fi]

@Jess_Joy_24 @VirginHolidays Agree! Our holiday isn’t til July but the balance is due next week. Due to financial and health worries we want to postpone til 2021 but I can’t pay the balance and tie up nearly £10k on a postponed holiday right now! What is your advice @virginholidays?

[Fiona @ChatterGirl_Fi]

@premierinn why am I being told by your guest services team that I am not able to reschedule or refund my booking when other people are being told they can??

[Fiona @ChatterGirl_Fi]

@premierinn @Dawniebratcher And what about all your other customers in this situation? I have sent multiple messages and tweeted repeated without a single response. Someone talks about loving a £30k account and you jump right on it! Clear where priorities lie with #PremierInn