@OctopusEnergy is it normal for you to ring people from a random mobile 07 number asking for a 2 week late payment at 8.30pm especially when there disabled?
@OctopusEnergy think its acceptable to ring a disabled person at 8.30pm from a random mobile 07 number asking for a 2 week late payment, by doing that you've in estimation gone from delivering the best customer service (after 8 years) to probably the worse.
#octopusenergy
@EE ombudsman. That's what kills 'em. Weeks of paperwork. Cease and desist letters. Public reviews on Trustpilot. But worst of all... silence. Boycott. Don't give them your anger. Just... vanish. Like they never mattered. That's what hurts.
@EE Rude. Absolutely rude. Who treats peopleThat's the way it is with them. You get too right. They get scared. And instead of listening, they slam the phone. Like you're the problem. But you're not. You're the one who's owed. And they hate it. So what did you do after? Storm out