Day 17 of the 20-day visibility challenge with @remotetrybe hosted by @odosaar.
If your business can’t function for one day without you explaining everything, you don’t have a system yet.
That’s why SOPs matter.
Document the process. Not just the knowledge.
#RemoteWork
Day 6 of 20-day visibility challenge with @remotetrybe hosted by @odosaar.
You probably don’t need to write that email again.
If you’ve sent it more than a few times, it deserves a template. Consistency is just as important as speed.
#Day6#RemoteTrybe#VirtualAssistantJourney
Day 9 of 20-day visibility challenge with @remotetrybe hosted by @odosaar.
Data becomes valuable the moment it answers a business question.
They’re not just for organizing information, they’re for turning business data into decisions.
#Day9#RemoteTrybe#RemoteWork#HubSpot
Day 10 of the 20-day visibility challenge with @remotetrybe hosted by @odosaar.
Building this in Notion reminded me that a good workspace doesn't just organize information.
It removes friction from the way a business operates.
#Day10#RemoteTrybe#VirtualAssistantJourney
Day 11 of the 20-day visibility challenge with @remotetrybe hosted by @odosaar.
I organized a client intake workflow in Notion's Kanban view.
Good operations aren't built on memory. They're built on workflows that show where every task or client stands.
#Day11#RemoteTrybe
Day 13 of the 20-day visibility challenge with @remotetrybe hosted by @odosaar.
Customer support isn’t just “reply and close.”
Sometimes the right action is to ask questions, review the history, document what you know, prioritize the issue, and wait for the next step.
#Day13
Day 14 of the 20-day visibility challenge with @remotetrybe hosted by @odosaar.
A customer says, “I was charged twice.”
Don’t promise a refund. Investigate first.
Listen. Check. Communicate.
Treat the customer like a person, not a ticket.
#Day14#RemoteTrybe#LearningJourney