SHOPIFY PAYMENTS ON HOLD
RT and Tag 🙏🏾 Hey @harleyf@tobi@ShopifySupport@rohitmishra Our payments are on hold and could use a hand.
Running our first pre-order launch for a new product. Caught our manufacturer trying to underdose the formula, refused the batch, and switched suppliers. We’re as frustrated as our customers, but shipping something that didn’t match what we promised wasn’t an option.
Since then: refunded every customer who asked within 3–5 days, hired more dedicated CS reps, cleared the email backlog to 0, and posted public production updates with new ship dates.
Shopify paused our payouts. We get it. But we need those funds to finish paying the new manufacturer and actually fulfill and ship the orders we owe customers to put this behind us.
Submitted everything credit risk asked for. With invoices and proof of original order cancellation. Please help push through.
RT & Tag @harleyf@tobi@rohitmishra@ShopifySupport@Shopify
RT and Tag 🙏🏾 Hey @harleyf@tobi@ShopifySupport@rohitmishra Our payments are on hold and could use a hand.
Running our first pre-order launch for a new product. Caught our manufacturer trying to underdose the formula, refused the batch, and switched suppliers. We’re as frustrated as our customers, but shipping something that didn’t match what we promised wasn’t an option.
Since then: refunded every customer who asked within 3–5 days, hired more dedicated CS reps, cleared the email backlog to 0, and posted public production updates with new ship dates.
Shopify paused our payouts. We get it. But we need those funds to finish paying the new manufacturer and actually fulfill and ship the orders we owe customers to put this behind us.
Submitted everything credit risk asked for. With invoices and proof of original order cancellation. Please help push through.
RT & Tag @harleyf@tobi@rohitmishra@ShopifySupport@Shopify
RT and Tag 🙏🏾 Hey @harleyf@tobi@ShopifySupport@rohitmishra Our payments are on hold and could use a hand.
Running our first pre-order launch for a new product. Caught our manufacturer trying to underdose the formula, refused the batch, and switched suppliers. We’re as frustrated as our customers, but shipping something that didn’t match what we promised wasn’t an option.
Since then: refunded every customer who asked within 3–5 days, hired more dedicated CS reps, cleared the email backlog to 0, and posted public production updates with new ship dates.
Shopify paused our payouts. We get it. But we need those funds to finish paying the new manufacturer and actually fulfill and ship the orders we owe customers to put this behind us.
Submitted everything they asked for. With invoices and proof of everything. Please help push through.
RT & Tag @harleyf@tobi@rohitmishra@ShopifySupport@Shopify
RT and Tag 🙏🏾 Hey @harleyf@tobi@ShopifySupport@rohitmishra Our payments are on hold and could use a hand.
Running our first pre-order launch for a new product. Caught our manufacturer trying to underdose the formula, refused the batch, and switched suppliers. We’re as frustrated as our customers, but shipping something that didn’t match what we promised wasn’t an option.
Since then: refunded every customer who asked within 3–5 days, hired more dedicated CS reps, cleared the email backlog to 0, and posted public production updates with new ship dates.
Shopify paused our payouts. We get it. But we need those funds to finish paying the new manufacturer and actually fulfill and ship the orders we owe customers to put this behind us.
Submitted everything credit risk asked for. With invoices and proof of everything. Please help push through.
RT & Tag @harleyf@tobi@rohitmishra@ShopifySupport@Shopify
Did an hour sitdown with an Ecom bro in Dubai
running supplements doing MRR
doing $450K/month rn
We did a deep dive on:
- brand and positioning
- creative engine
- how to scale to $1M/month
- MRR
- Strategies
and more..
Like + RT + Comment "MRR" and I'll send it
Built this store from scratch 2 months ago
It’s now doing $50k days
Like this tweet + comment “BUILD” and i’ll dm you the exact breakdown of how we did it for free
product, offer, creative angles, scaling, everything
(must be following me)