Chloe

Joined Twitter to shame Tui for their appalling behaviour towards SIDS.

[Chloe @Chloesproson]

… and this cot according to @TUIUK poses no health risk to my baby who is fine to sleep in it.

[Chloe @Chloesproson]

Have the unfortunate experience of having a rental car from @thriftycars and got a flat tyre. They now tell me it’s my job to locate a replacement tyre like I have nothing better to do. (Not my choice to use thrifty either sadly it’s what my insurance sorted) what a poor policy.

[ADHD Jesse @adhdjesse]

ADHD is asking “what are we talking about again?” when you’re the one that was talking.

[TheFrugalMoneyMan @FrugalMoneyMan]

Not only can I get you onto the country’s cheapest energy tariff which is priced below the ‘price cap’ It also comes with £100 bill credit in your second month. Message me for further details

[Chloe @Chloesproson]

@TUIUK Yes I’ve been a waiting a call back for over a week now.

[Chloe @Chloesproson]

@TUIUK you are a joke.

[Chloe @Chloesproson]

@TUIUK Yes but I’ve been waiting for a call for 5 days now.

[Chloe @Chloesproson]

You’re still not addressing the infant sleep safety issue you caused. The app takes hours to reply. All in all an horrific experience and not an apology insight

[tuiuk @TUIUK]

@Chloesproson Hi Chloe, some of our resorts have online reps only, this info is provided at the time of booking. The quickest way to get in contact is via our app messenger service whilst in resort, thanks for your patience ^Kim

[⋆ @lowkeyalbert]

Funny how people never gossip about how you helped them

[Chloe @Chloesproson]

Im honestly say laughing at this tweet now. The first draft read “We passed the book and nothing happened what on earth do you want from us? We’re a business that only cares about money not safety. Over a week to reply to an urgent case isn’t bad”

[Chloe @Chloesproson]

How do you think this is acceptable. The lack of accountability is out of this world. Still no call?

[Chloe @Chloesproson]

How do you think this is acceptable. The lack of accountability is out of this world. Still no call?

[tuiuk @TUIUK]

@Chloesproson Hi, we can only apologise for the delay. I can see we did contact the relevant team and unfortunately, they didn't get back to us in time. You can raise a formal complaint upon your return here https://t.co/gxqJlsUxvG ^Rebecca

[Chloe @Chloesproson]

Still not resolved. Still no call. Thank god I go home today.

[tuiuk @TUIUK]

@Chloesproson Sorry to hear that. We hope to have this resolved asap. ^Kyle

[Chloe @Chloesproson]

Oh so I was promised a call back within 48 hours from last Wednesday and again by Twitter 2 days ago and yet now I’ve got to call. You’re really out doing yourself on the terrible customer service skills daily.

[tuiuk @TUIUK]

@Chloesproson @BBCWatchdog Hi Chloe, I am sorry to hear this, please raise any concerns with a TUI Rep, if you are unable to locate a Rep, please call our 24/7 Holiday Line on [phone] for immediate assistance. ^Sarah

[Chloe @Chloesproson]

@TUIUK @BBCWatchdog I rang the number who refused to tell me where the reps are based. Told me SIDS doesn’t exist and that she’d escalated my complaints to the urgent steam on Wednesday and I’m still awaiting a call back. I am constantly repeating myself and going round I. Circles Maybe read my post

[Chloe @Chloesproson]

@BBCWatchdog can you believe @TUIUK provided this cot,Refused to find alternative. Let us book an adult only hotel with a baby (not advertised as adult only) then told the hotel they had moved us so we lost our belongings. Still here and Tui are doing nothing to help.

[Chloe @Chloesproson]

Well start by replying? Or calling me as promised days ago now.

[tuiuk @TUIUK]

@Chloesproson Hi Chloe, if we’re chatting to you privately already, then let’s continue the chat there, so that we can keep everything in one thread. Thanks ^Jo

[Chloe @Chloesproson]

Still no call.

[tuiuk @TUIUK]

@Chloesproson Sorry to hear that. We hope to have this resolved asap. ^Kyle

[Chloe @Chloesproson]

@TUIUK Lol that’s pretty rich. You keep promising to call me and still haven’t so I think il publicise how ridiculous you are. 6 nights I’ve had without a safe sleep space for my baby a whole holiday spent chasing you so il tweet what I like Thankyou.

[Commentary Dan Scavino @DanScavinoTNews]

A football game in the middle of a Rihanna concert is weird but whatever

[Chloe @Chloesproson]

Feels.

[Chester @chestermpierre]

having a child so expensive Rihanna gone back to work 😩

[Chloe @Chloesproson]

@TUIUK promising a call to me since Thursday to sort out the cot🤣 at this point I’ve just got to laugh or il cry.

[Coco @TheCocoUK]

Cant log into my account or my app, you lots stuff never works 😤 @EE