Christine Seel

Associate Professor, Business & Information Management @ Delaware Valley University in Doylestown; Mom to RIT Student; Pathological Optimist

[Christine Seel @ChristineSeel]

@Amtrak "Immediate" assistance? They said they could call back after 6 am. Lets work to define the meaning of the word "immediate". I am about to be stranded in NYC overnight by your delays and no one can help me before tomorrow? This is pathetic.

[Christine Seel @ChristineSeel]

@AmtrakNECAlerts @Amtrak I am trapped on delayed Train 68 (ETA 12:00 AM) and am about to miss Train 179 (12:11 AM) to Philly. Phone lines have a 1+ hour hold & chat is down. I have separate tickets. Please help me protect my 12:11 AM ticket so I’m not a "no show"

[Christine Seel @ChristineSeel]

@AmtrakNECAlerts Follow up: We all got on a bus and ended up home only a couple hours later than originally expected. The train's crew was amazing and so were the other passengers. We are looking forward to trying this trip again. Drivers, please: don't try to race trains!

[Christine Seel @ChristineSeel]

@AmtrakNECAlerts "Equipment issues" = Automobile collision with train #68 just north of the Canadian border. Engine disabled and it is single track here. Buses coming to rescue us (yes, I'm on train #68)

[Christine Seel @ChristineSeel]

@IBX @RxEmba No such thing happened. I have received no information. I got a canned answer about you working on "the problem". What problem? You're telling people this is covered and it is NOT COVERED. My family is scheduled to get their shots this week. We have to spend $600? #PayUpIBX

[Christine Seel @ChristineSeel]

@IBX @D_Koharski I submitted my info on your form on Friday. Today I got some automated responses "We are aware of the issue and working diligently to fix it." WHAT IS THE "ISSUE" ?? Will I get my $191 back? Does the family have to spend another $400 to get vaccinated? #PayUpIBX

[Christine Seel @ChristineSeel]

@IBX @becwiz @IBX @CVS Well? It's 3 days later & all I've got is an automated answer about how you're working on the problem. What is the problem: 1. that I was charged for the vaccine, or 2. that you're incorrectly telling the world that you're covering it when IT'S NOT COVERED! #PayUpIBX

[Christine Seel @ChristineSeel]

@IBX @becwiz "Thanks for letting us know" ...but what will you DO about it? Stop saying it's not a problem and FIX the problem. I'm out $200 and the rest of my family is scheduled for Mon and Wed. #PayUpIBX

[Christine Seel @ChristineSeel]

@sweitzmath @IBX So, who will be paying for hubby's shot tonight? I think I know the answer. And my kid's vaccine on Wed? Probably me there, too. Don't send me your BS chat-bot responses; send me my $191 or FESS UP to the press that you're not paying for this vaccine!!!

[Christine Seel @ChristineSeel]

@sweitzmath @IBX I had to choose option B (pay $200). Hubby is a teacher also, so we'll bite the bullet for him also (scheduled for Monday). How are they getting away with this? They put in print that it's covered and then they don't cover it. #PayUpIBX

[Christine Seel @ChristineSeel]

Bot response from IBX in my email today:
"We are truly sorry for the trouble. We are aware of the issue and working diligently to fix it. Thanks so much! Sincerely, Ask IBX Team Member—Tedra" I'm not feeling the sincerity in that message. Fix it? Fix it by giving me my $191 !

[Christine Seel @ChristineSeel]

@cvspharmacy says it's @ibx and IBX says it's CVS. While you're pointing fingers at each other you're forcing me to pay $600 for Covid boosters for my family. Vaccinations IBX is claiming are covered. So, why was I charged $191? #PayUpIBX

[Christine Seel @ChristineSeel]

@sweitzmath @IBX As of 9/22 it is still not being covered. Insurance companies make money by collecting premiums and AVOIDING paying claims. Stockholders are probably thrilled with their business model here. They can afford the $200 shot at the expense of families who cannot. #PayUpIBX

[Christine Seel @ChristineSeel]

@IBX @MastersonMr WRONG. I went to CVS last night (9/22 @ 7:30pm) and it was not covered. CVS tried to process it and I was told it was denied "due to it not being in the formulary". I paid $191 for something you're claiming is covered. Stop saying it's covered. IT IS NOT BEING COVERED #payupIBX

[Christine Seel @ChristineSeel]

@becwiz @IBX Same for me, last night. I guess @IBX figures if they just say it's not a problem, it isn't a problem. Funny how things don't work that way. #payupibx

[Christine Seel @ChristineSeel]

@JGwinn1048 @IBX @sweitzmath @cvspharmacy Same here. 9/22 7:30 pm. I had to pay $191 for something IBX is claiming to the media is covered. It's not covered. CVS said that IBX says it's denied because it's "not in the formulary". This is pathetic.

[Christine Seel @ChristineSeel]

@IBX Saying the vaccine booster is covered is a lie. Coverage was denied & had to pay $191 for it at 7:30pm 9/22. I was told "denied b/c it is not in the formulary" #CovidBooster #CovidIsNotOver #IBXPayUp

[Christine Seel @ChristineSeel]

@IBX @becwiz Same here. At 7:30 last night I paid $191 for something your website claims is covered 100% CVS said "denied, not in the formulary" and I had to pay $191. Believe me, you'll be paying more in claims if you let all your members get sick because IBX DENIED COVERAGE

[DelVal @DelVal]

Meet our faculty! Dr. Sophea Chea, assistant professor of business and information management, encourages students to be skilled at problem-solving by doing research and solving real-world business problems using rigorous methods and analytics tools.

[Christine Seel @ChristineSeel]

Use promo code "liftoff" for a 1:1 matching donation up to $50 (code good until 3/18, enter code at checkout)

[Christine Seel @ChristineSeel]

For those who think Math/Art is an "either/or" thing:
it's not! Math + Art = whole brain, body, and senses engage in learning! See Roh's classroom project on @DonorsChoose: https://t.co/54w8IZsF6h (full disclosure: soliciting donations for my spouse's classroom projects here!)