Clive Ho

Analyst|Golfer|Runner|Charles Dickens first edition pursuer|Will scratch your back for coffee|

[Clive Ho @CliveHo]

Hi @vumatel @afrihost is there a fibre outage issue in Athol gardens ?

[Clive Ho @CliveHo]

Hi @vumatel Fibre out since midnight according to my data logs. Ticket logged with @Afrihost ref ISP-164 681. Please assist (WFH dependant)

[Michael Sun MPL @MichaelSun168]

Officially today was supposed to be the end of initial #Lockdown. If you have not used up all the toilet paper bought back then, you have not met your KPI.

[innocent drinks @innocent]

BOXING DAY TO-DO LIST
1. Eat leftovers
2. Lie on sofa
3. Second helping of leftovers
4. Watch a movie
5. Third helping of leftovers
6. Talk about going for a walk
7. Have some more leftovers first
8. Eaten too much. Can't move.
9. Cancel walk
10. Fifth helping of leftovers

[Clive Ho @CliveHo]

@Afrihost @vumatel Hi guys. Is there a fibre outage in Atholl? I’ve been internetless since last night. The steady red light on my router is not spreading any joy. Thanks!

[Clive Ho @CliveHo]

@DeanOelsch Grayson Oliver. I also thought of making the best of my popular surname of Ho. So I envisioned my little champ on the soccer field and the mommies shouting GO HO! How am I allowed to be a father!???

[DJ Fresh (Big Dawg) @DJFreshSA]

Exquisite ... I tell you , Boet!!! 😩😭🤒🤣

[Sarah @Sarahious]

Here’s some cuteness to make Tuesday better 😉

[Clive Ho @CliveHo]

@Afrihost Thanks. Line has just come back up now. Thanks to the @vumatel team. It’s taken a few too many days to fix however am confident the root cause has now been fixed that’s caused the repeated outages.

[Clive Ho @CliveHo]

@Afrihost No probs. I’m just eager to get this resolved so trying all avenues. Thanks.

[Clive Ho @CliveHo]

@Afrihost Vaughn, if you look at our DMs you will see that I am still waiting for feedback from your critical care team. Hence my reply. I’m also chatting via timeline feed as I’m that frighten desperate for some assistance and have included Vumatel in too..

[Clive Ho @CliveHo]

@Afrihost No. I had to leave home to work at another location because of the outage, so not sure what’s going on at all..

[Clive Ho @CliveHo]

@Afrihost They have been here for the last three days trying to fix the fibre outage for numerous units. So now they claim it’s just a case of head office support doing a config.

[Clive Ho @CliveHo]

@vumatel @Afrihost @GianVisser ISP-59917. It must be noted that your technicians have been on site and worked for over 26 hrs to bring our complex fibre back up. They said it’s now just a letter of config.

[Clive Ho @CliveHo]

@Afrihost Hi team. To be fair your response time is amazing. It’s been 7 days and still no resolution. .. I don’t think you guys can dispute this is not fair on a paying patient client..@GianVisser

[Clive Ho @CliveHo]

@vumatel @Afrihost @GianVisser Yes. For the past 7 days and counting. Everyone just keeps promising me something is being done. I even got told it’s with the critical team. Yet to hear from them..

[Clive Ho @CliveHo]

@Afrihost Hi , nope. It’s apparently now up to the Vumatel config team to resolve. As at 5am this morning the Vumatel techies confirmed the config team were still unresponsive. 😔

[Clive Ho @CliveHo]

@MichaelSun168 Thanks for making a difference.

[Clive Ho @CliveHo]

@Afrihost Thanks team 🙂^5