Bill Fotsch

Founder, Open-Book Coaching

[Bill Fotsch @CoachBillFotsch]

@ForbesHRCouncil Employee Engagement, as defined by Gallup's G-12, makes no reference to customers or profits. Not very motivating and consequently does not predict retention. This article lays out a very profitable retention path: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@measurewha14395 Gratitude is great. It is a component of a winning, profitable business like Nucor and Costco. This article provides details, based on years of research: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@amsmachines Great to see a focus on Open-Book Management, coined by John Case. You might be interested in John's refined thoughts on OBM, as captured in this article: https://t.co/AeUjtGhXef

[Bill Fotsch @CoachBillFotsch]

@HRDNewZealand The research found in this article supports your point: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@gooddividends Love the "purpose-led leadership" to drive good dividends. Companies that partner with employees to serve customers profitably are superior to the typical hired hands approach. Research shows it is also more profitable: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@hr_amazing Amazing workplaces should be known by their amazing results. The objective research in this article shows how to drive amazing results. We can provide you a free demo of the tool that emerged from this research, so you can see where you stand: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@HarvardBiz If an organization partners with its employees to serve customers profitably, trust and teams happen naturally. Research shows this is substantially more profitable, as seen in this article: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@OmniaGroup Well said, consistent with this article: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@jobmainterview @Gallup Gallup's G-12 measure of employee engagement makes no mention of customers or profits. This means employees are hired hands. Research shows involving customers / profits makes employees partners, driving engagement and performance. https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@CaspariusC93301 Agreed. And if you partner with employees in serving customers profitably, it will lead to higher profit growth, as found in the research summarized in this article: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@CarBizToday Employee engagement is falling with every layoff. Companies are making it clear that they see employees as hired hands, to be laid off as convenient. Converting hired hands into trusted partners is very profitable, as seen in this article: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@Levine_Mentors Professional development naturally follows when employees transition from hired hands to trusted partners, all focused on serving customers profitably. This article provides more details: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@ToHappiest Defining employee engagement, as Gallup's G-12 does, with no focus on customers or profits, is the reason for declining results. A nicely treated hired hand is still a hired hand. Partnering with employees works, as outlined in this article: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@907Honest Hilcorp is a great case study in employee engagement and company performance, partnering with their employees to serve customers. This Inc article provides more details: https://t.co/SHMF9TYM9p

[Bill Fotsch @CoachBillFotsch]

@VijayBankar Employee Sentiment tools, like the Gallup G-12 focus on how employees are treated. Unfortunately, a well treated hired hand is still a hired hand. This article takes employee engagement to the next level, converting hired hands into trusted partners: https://t.co/ILiWof9aJS

[Bill Fotsch @CoachBillFotsch]

@FrontierBDesign @WilsonCompanies Open Book Management is the term coined by John Case. He refined his thinking on OBM, with more focus on customers as captured in this Inc article: https://t.co/AeUjtGhXef
And rather than being a believer, I would suggest looking at the research: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@ResilienceDevCo If real, objective research base improvement in engagement and results is of interest, this Inc article will be of interest: https://t.co/ILiWof9aJS If you don't have an Inc account, send an email to [email protected] and we will send a PDF

[Bill Fotsch @CoachBillFotsch]

@JoeContrera Leadership is a function of individual leaders and leadership systems, mechanism as Jim Collins refers to them. The systems out last individual systems and objectively drive superior results as our years of research show in this article: https://t.co/BMpoTo9XvI

[Bill Fotsch @CoachBillFotsch]

@malpani I am a fan of GGOB / Open-Book Management. John Case, who coined the term with two books and countless articles, refined his thinking in this Inc article: https://t.co/AeUjtGhXef

[Bill Fotsch @CoachBillFotsch]

@AppJitt The most common employee engagement survey is the Gallup G-12. There is no mention of customers or profits. A well treated hired hand is still a hired hand. This article provides a better solution: https://t.co/ILiWof9aJS