Cohere

Support automation platform for optimizing your CX lifecycle

[Cohere @CohereHQ]

@loom takes support automation to new heights, achieving a 51% self-serve rate using Cohere!

Read how👇
https://t.co/3JTyRubAVw

[Cohere @CohereHQ]

Curious to know how @OpenPhone achieved a 54%+ self-serve rate and 4X ROI? 🔍

Discover how👇

https://t.co/bQT6iwq0Mc

[Y Combinator @ycombinator]

YC S20's @CohereHQ uses AI to draft full responses for support agents, saving time and eliminating typing with a 2x productivity boost.

They just launched Assist — your intelligent sidekick for smarter customer service. Check it out: https://t.co/izX3xz66mN

[Cohere @CohereHQ]

🚨🚨🚨 NEW PRODUCT LAUNCH 🚨🚨🚨

[Yunyu Lin (yun,yu) @yunyu_l]

Exciting news – we're unveiling @CohereHQ Assist, which uses AI to draft fully-formed replies for support agents! 📝🚀

Editing and summarization capabilities are just the beginning. We've unlocked the holy grail of drafting complete and accurate answers, automatically 👇

[Yunyu Lin (yun,yu) @yunyu_l]

Will ChatGPT replace customer support teams?

At @coherehq, we've already deployed language models like ChatGPT to help support orgs like @tryramp, @Rippling, and @loom at scale

Learn what this means for you — and how your company can stay ahead 👇
https://t.co/pAfie3SnMH

[Cohere @CohereHQ]

We just launched our support automation product on Product Hunt!

We use the latest advances in LLMs and NLP tech to provide accurate answers from past support tickets, automating 40%+ of tickets and enabling 10x faster agent answers.

Check it out here: https://t.co/NScRlIiOdf

[Garry Tan @garrytan]

Customer support is a cost center that doesn’t delight

But it’s pretty clear a new AI approaches mean a/ costs can come down while b/ people have much faster, relevant responses that actually solve the user’s problem

[Initialized Capital @Initialized]

Cohere automates 40+% of inbound support inquiries by using AI to automatically extract answers from past tickets.

They just launched an agent assist product that lets reps respond to common questions 10x faster. Check them out here:
https://t.co/Ekl02Kh5sU

[Y Combinator @ycombinator]

YC S20's @CohereHQ helps support teams answer common questions 10x faster, and start self-serving 40%+ of support tickets using generative AI and human review.

They just launched on Product Hunt, check them out! https://t.co/XhWzz3kc1Y

[Cohere @CohereHQ]

We’ve been busy the last few months helping to automate 60%+ of support tickets for our friends at @tryramp. They’ve estimated a 5X ROI with Cohere already, and we’re just getting started!

DM us if you're feeling overwhelmed by support tickets :)
https://t.co/RFPWiiyYPP

[Holly Beilin @HollyBeilin]

Love these insights on #customerexperience from my friend and colleague @larabinowitz on @CohereHQ. One thing we hear consistently from our partners @Flock_Safety? Best customer experience 🙌🏼
https://t.co/CgFkXurZmA

[Nick Candito ⚡️🤓 @nickcandito]

Long on @CohereHQ & @Flock_Safety already

🗣 EVEN BETTER TOGETHER

[Vivek Sodera @vsodera]

If you’re in CX, you should definitely be using @CohereHQ.

[Yunyu Lin (yun,yu) @yunyu_l]

How do you build a high-performance CX team?

@flocksafety's Adam Rabinowitz shares how, by:
🎯 Tightening the CX <> product loop
🕶️ Building a scalable and confident CX team
💯 Refining the optimal user experience

Read our interview with @adrianalfieri: https://t.co/5Y7d7HslYc

[Yunyu Lin (yun,yu) @yunyu_l]

How do hypergrowth startups build out a customer support engine?

@tryramp's Tony Rios shares his takes on:
💸Turning Support into a Revenue Engine
💻Optimizing Remote Onboarding
📈Getting Ahead of Hyper Growth

Check out our interview with @adrianalfieri https://t.co/mnLxWetExZ

[Yunyu Lin (yun,yu) @yunyu_l]

Excited to share an interview between @adrianalfieri and Blend’s @gregoryaisaacs on accelerating insurance sales in a digital-first world!

Read it here 👉 https://t.co/VYzLmZaozR

DM us if you’re interested in walking buyers through complex flows 2x faster :)

[Cohere @CohereHQ]

New year, new office!

[Cohere @CohereHQ]

Cohere has been nominated for
@ProductHunt Golden Kitty Awards 2021 in SaaS!

Show us your support by voting here!

https://t.co/vg7Hu1VX8Y

[Cohere @CohereHQ]

Safeguarding our customers' data is our number one priority. Thanks to our partners at @Secureframe, we're proud to announce that Cohere is now SOC 2 Type II compliant!
https://t.co/VUTJMcFlwF

[Cohere @CohereHQ]

We are so proud to share that our co-founders, @yunyu_l and @rahulgs have made the 2022 Forbes 30 under 30 list! It’s an honor to be included alongside other incredible young visionaries creating the future of enterprise technology and beyond!

https://t.co/RUpGeYW9XR