Colby Nish

💼 CRO @ Dialpad | 📈 Former Head of Americas Sales @ Zoom | 🚀 Sales & GTM Builder | 🤖 Driving the future of CX with Agentic AI

[Colby Nish @ColbyNish]

⚡ Career update: I’ve joined Dialpad as CRO.

Zoom was an incredible ride. Now it’s time to help build the future of CX + AI on a single architecture fueled by agentic AI that turns conversations into outcomes.

Dialpad is the best-kept secret in enterprise AI. Not for long. 🚀

[Brian Peterson @briandialpad]

This is NOT an AI problem.
#agentic #vibecoding #dialpad

https://t.co/aOuTXs7yLZ

[Colby Nish @ColbyNish]

@EvanKirstel You nailed it Evan!

[Emerj AI Research @Emerj]

Most AI in support stalls because knowledge bases and workflows aren’t ready. Craig Walker @diialpad details how to operationalize on the @Emerj AIinBusiness podcast. Listen for the full disccuion: https://t.co/G3LC27Gjwy

[Attio @attio]

Attio is the AI-native CRM that builds, scales and grows your company to the next level.

[Colby Nish @ColbyNish]

@DavidSacks Welcome to TX!

[Craig Walker @cwalker123]

Xmas eve podcast is up! Thanks @Metrigy was great connect with you. https://t.co/VGNvqvjVJG Let's go @dialpad

[Dialpad @dialpad]

Agentic AI is turning conversations into revenue. ✨

Dialpad’s Chief AI Officer Jim Palmer joins Everyday AI to share how Agentic AI turns interactions into action and drives measurable results.

🔗 Watch the full episode https://t.co/ev5IMKdniq

#Dialpad #AgenticAI #Innovation

[Craig Walker @cwalker123]

Best AI product manager on the planet!

[Colby Nish @ColbyNish]

Innovation in action ⚡️
At Dialpad’s ESC + AI Hackathon, teams are building solutions that help customers sell smarter, support faster, and collaborate better.

Every idea here drives real outcomes — that’s how we win. 💪
#Dialpad #AgenticAI #Innovation #SalesExcellence

[Dialpad @dialpad]

Hackathon week is on at Dialpad! ⚡

Our global ESC + AI: Every Second Counts with AI Hackathon brings teams together worldwide to turn bold ideas into real #AgenticAI innovation.

Let’s hack! 🚀 #Dialpad #Hackathon #Innovation

[Dialpad @dialpad]

Hackathon week is on at Dialpad! ⚡

Our global ESC + AI: Every Second Counts with AI Hackathon brings teams together worldwide to turn bold ideas into real #AgenticAI innovation.

Let’s hack! 🚀 #Dialpad #Hackathon #Innovation

[Craig Walker @cwalker123]

Old-school CX is over.
@dialpad's Agentic AI Platform is a generational leap beyond chatbots — AI that understands, reasons, and gets things done. #AgenticAI

This is the future of customer experience.

🔗 https://t.co/bfXWcdxuSj

[Dialpad @dialpad]

Back-to-back champs 🤝 always-on comms.

Dialpad is proud to be the Official Business Communications Provider of the @FlaPanthers.

#Dialpad #FlaPanthers #TimeToHunt

[Colby Nish @ColbyNish]

Big week @dialpad Tempe: survived a Haboob 🌪️, celebrated with partners 🤝, and closed a huge Enterprise win beating Nice & Genesys 🏆. #TeamDialpad #AI 💥

[Colby Nish @ColbyNish]

Contact Centers are more complex than ever. Customers want faster, smarter service with fewer resources. https://t.co/LmpvOnWzZr

Dialpad’s August release helps leaders streamline, measure, and scale with AI at the core:
⚡ Enterprise-ready controls & PCI-compliant payments
⚡ Unified omnichannel + context-rich insights
⚡ AI CSAT + real-time analytics
⚡ New integrations with Zoho, Freshdesk, Bullhorn, PolyAI
⚡ Preview of agentic AI that takes action

Building the future of CX → faster, smarter, more human. 🚀

#AI #CX #ContactCenter #Dialpad

[Colby Nish @ColbyNish]

Big news: Dialpad is on the 2025 Inc. 5000 list of fastest-growing private companies! 🚀

141% growth. 44% team expansion. One AI-native platform powering the future of business communications.

Proud of this team and what’s ahead.

https://t.co/fdo6dbD7VX

[Zoom @Zoom]

You can now customize your Zoom AI Companion experience with the Custom AI Companion paid add-on ✨🆕 https://t.co/0YdPKsRvHi

Why use Custom AI Companion?

✅ It allows you to tailor AI agents and skills to address your unique needs and drive efficiency for your organization.

➕ With Bring Your Own Index (BYOI), organizations can connect third-party platforms — like #AmazonQ Business and @glean — to access data and other 3P applications.

🎨 At the core of Custom AI Companion is Zoom AI Studio, a portal where you can adjust how Zoom AI Companion supports your organization.

👩‍💻 AI Studio is a low-code, drag-and-drop builder that gives you the opportunity to customize how AI Companion works for you, and expand its knowledge, skills, and more.

📌 The Custom AI Companion add-on is now available for $12 per user per month, with more capabilities expected this summer.

How do you plan to use Custom AI Companion? ⤵️

[Colby Nish @ColbyNish]

@zkerravala @Cisco @F1 @McLarenAuto I thought that was you. I was behind you a few rows talking to friends. Enjoy!

[Zoom @Zoom]

Announced at #Zoomtopia: New #CX AI innovations for Zoom Contact Center to take your customer experience to the next level 👉 https://t.co/fmZ6tSmDRL

✨ AI Companion for Zoom Contact Center to reduce time spent on administrative tasks - summarize calls, generate follow-up tasks, and analyze customer sentiment. Plus, it’s included with every Contact Center license!

💬 Enhancements to Zoom Virtual Agent + Virtual Agent for voice to complement the experience you already get from chat

👤 New AI Expert Assist capabilities for agents and supervisors: Dynamic Agent Guides, Suggested Answer, Supervisor Flagging

[Zoom @Zoom]

Not sure how to choose the right cloud contact center? ☁️ Find out here ➡️ https://t.co/xej6dpznKe

Cloud contact centers enable teams to scale at their own pace with features that support their growth 📈 Zoom’s cloud contact center solution pulls unified comms and core contact center features together into an all-in-one platform ✅

Learn what makes a cloud contact center tick, how it differs from traditional call center technology, and the criteria you should look for when choosing a solution provider 📞