Matt Collier

Living Post-Sales in the SaaS world. CCO @Pluralsight. Formerly @Signifyd, @Adobe, @Marketo, BOD @TriageCancer. Opinions are mine

[Matt Collier @CollierMatt]

Some AI businesses have explosive revenue traction. But completely unproven retention.

We’ll see a significant dip in retention as vendors are leveraging ‘POCs’, ‘paid trials’, or ‘opt out’ contracts to gain market share. Buyers will rapidly test & switch.

#AI #SaaS

[Matt Collier @CollierMatt]

⏯ https://t.co/OYE1tWsT62

[Matt Collier @CollierMatt]

⏯ https://t.co/TgwGX5jMQj

[Matt Collier @CollierMatt]

I had a great, and therapeutic (😅), time recording an episode of the SaaS Therapy podcast with Casey and Todd @BrainStormInc

Wide-ranging conversation covering KPIs at various stages, health score fatigue, and how to focus on the key value drivers

#customersuccess #podcast

[Matt Collier @CollierMatt]

@nrmehta I've been going 1.5x for a while now but wonder if I'm unconsciously speaking 1.5x

[Naval @naval]

Compensation isn’t how you motivate someone to do great work, it’s how you reward and retain someone who can’t help but do great work.

[Matt Collier @CollierMatt]

2) Get more info and register here: https://t.co/MQFBlDtVCS #pluralsight

[Matt Collier @CollierMatt]

1) Could not be more excited to host our customers and partners at @pluralsight Navigate! Come join us October 17 – 19.

We’ve got an all-star lineup of expert speakers, including Reddit, Inc. co-founder Alexis Ohanian Sr., award-winning podcaster Guy Raz.

[Matt Collier @CollierMatt]

We’ll be #hiring for some critical leadership roles ahead, including a VP of Digital Customer Success and Operations just posted.

VP, Digital CS & CS Ops https://t.co/FKqEl2dzm3

[Matt Collier @CollierMatt]

Officially 2 months in at @pluralsight and just wrapped our ELT offsite at HQ. Could not be more excited for what we’ll do to help our customers better leverage their technology workforces, including the massive #genai opportunity ahead.

Personal fav is the golf simulator 🏌️‍♂️

[Matt Collier @CollierMatt]

I'm thrilled to share that I've joined the Pluralsight team as Chief Customer Officer.

Our mission is to advance the world's technology workforce, and I could not be more excited to be a part of the executive leadership team serving our customers with su…https://t.co/FfJRl6mhIL

[Matt Collier @CollierMatt]

I'm all for what MAY be contradictory thinking in #CustomerSuccess. For example:

- High NPS doesn't correlate to customer longevity
- Increased support tickets doesn't correlate to churn
- Down-selling decreases CLTV

Fundament…https://t.co/T39giSuVDo https://t.co/zMgF8hH0pg

[Matt Collier @CollierMatt]

As early stage startups must consider both growth and profitability, there's been incredible innovation in next-gen CS tech to help companies scale and achieve strong NRR faster.

And so, I'm excited to share the launch of CS Angel and be a Founding Membe…https://t.co/bAeOxvnyU5

[Matt Collier @CollierMatt]

I had the opportunity to participate in Gainsight’s CxO Summit this week and a few key take-aways stood out, especially given this economic situation and the shift towards customer led growth and a greater focus on path to profitability:

- Pricing and Pa…https://t.co/v7EXuZseEd

[Matt Collier @CollierMatt]

Nominations are open!

I'm excited to celebrate our next iteration of the 30 Most Influential Leaders in Ecommerce next year. We're increasingly proud of the careers we're able to empower, through the real change and innovation th…https://t.co/NGIef4suqq https://t.co/is97tDkkMw

[Matt Collier @CollierMatt]

A smile can go a long way when you're a child battling #cancer.

Help bring a smile to a child's face by sponsoring a ticket to Triage Cancer's upcoming Magic Show on 10/13. Children and their families will be able to attend this p…https://t.co/HTv55yddAg https://t.co/VqKtmlN88I

[Matt Collier @CollierMatt]

Excited to grow the #customersuccess leadership team here @ Signifyd.

Despite some of the recent economic and job market news, we're confident in moving forward with our hiring plans because of our strong forecast and budget management, unique position…https://t.co/J418JIHUcD

[Matt Collier @CollierMatt]

In addition to world-class gross retention (seriously, ping me) we can now add 'award winning' to the #CustomerSucccess team at Signifyd.

Shout out to these leaders Ryan Bermudez Kat Fisher @LongStraw Gordon McCormick Ryan Johnston 👏 https://t.co/4tRsAaEu0i

[Matt Collier @CollierMatt]

Excited to be in NYC (in-person) next week with customers, partners, analysts, and thought leaders across the e-commerce community for Signifyd FLOW on Weds April 6th!

Speakers from Bain Capital Ventures, Samsung Electronics, FIS, Priceline, Forrester, a…https://t.co/zTZtX7ul0r

[Matt Collier @CollierMatt]

We're hiring CSMs, Sr. CSMs, Enterprise Program Managers, and a Manager of Customer Success here @signifyd.

As a testament to our innovation and employee well-being, we're fully a 4 day work week company :)

#customersuccess #enterprisesoftware #4dayworkweek