Collins Indeje.

Telecommunications and procurement industries.
Committed to professional and ethical excellence.
Humble and Loving.

[Collins Indeje. @Collinsindeje]

@AIRTEL_KE Is that not 25GB remaining?

And how much Mbs have been used.?

If that's the case, reverse the balance then.

[Collins Indeje. @Collinsindeje]

@AIRTEL_KE

You're unable to reverse wrongly purchased data back to airtime more than 24 hours after I launched the complain with your customer care team.
What's actually the issue?

Urgently reverse the data to my number 0731653851

[Collins Indeje. @Collinsindeje]

@AIRTEL_KE @CA_Kenya

Transaction details.

[Collins Indeje. @Collinsindeje]

@AIRTEL_KE @Cofek_Kenya

[KHRC @thekhrc]

KHRC and MUHURI are concerned that @SafaricomPLC is alleged to have, for years, given security agents virtually unfettered access to its customers’ data, assisting in the tracking and capture of suspects, despite Kenyan security forces’ reputation for using unlawful tactics, including enforced disappearances, renditions, and extrajudicial killings of suspects.

Although Safaricom attempted to address these malfeasances in a public statement released on October 31, 2024, we recognize that this statement conveniently ignored to respond to key findings presented in the investigation by @NationAfrica, @nshabibi, and Claire Lauterbach.

As such, KHRC and MUHURI have today written an open letter to Safaricom PLC to adequately and comprehensively address the following disturbing allegations:

1. That, when presented with a court order authorizing the release of call data records (CDRs) that could implicate Kenyan security forces in crimes of murder or enforced disappearance, Safaricom PLC routinely passes responsibility for extraction and handling of that data to police attached to its Law Enforcement Liaison Office. This poses a serious conflict of interest by offering officers of the accused security forces an opportunity to handle the data and conceal evidence of state crime, as well as the fate of the victim.

2. That Safaricom PLC released CDRs it certified as authentic, despite bearing signs of manipulation and falsification. Safaricom PLC released these records in response to court orders arising from legal cases involving suspected state-enforced disappearances.

3. That Safaricom PLC failed to hand over data potentially vital to the investigation of state crime in Kenya, by habitually declining to provide full CDRs despite court orders to do so. In doing so, Safaricom PLC may have frustrated the course of justice.

4. That Safaricom PLC allowed security agencies routine access to consumer data (including but not limited to CDRs and other location data) without court order, assisting in the tracking and capture of suspects. This is despite Kenyan security forces’ reputation for using unlawful tactics, including enforced disappearances, renditions, and extrajudicial killings of suspects.

5. That Safaricom PLC retained ‘old’ consumer data it claimed had been deleted, including data that could potentially aid the investigation of state crime. In doing so, Safaricom PLC may have frustrated the course of justice.

6. That Safaricom PLC, in concert with Neural Technologies Limited, developed software granting security agencies in Kenya virtually unfettered access to private consumer data, which assisted in the tracking and capture of suspects in operations, despite Kenyan security forces’ reputation for conducting enforced disappearances, renditions, and extrajudicial killings of suspects.

7. That, in concert with Neural Technologies Limited, police attached to Safaricom PLC used such software to predictively and preemptively profile Kenyan citizens, which would constitute invasive breaches of customers’ private data rights.
Read the full letter here: https://t.co/UeMLZ0Ahuq

[Collins Indeje. @Collinsindeje]

@MillicentOmanga No dialogue.
Action is the bare minimum.

[Collins Indeje. @Collinsindeje]

@HamsterAlerts UQCSAbQiAM5ix4vrA2WYMPqR3joCseSdMvKzk_wy1rfkE9V8

[Collins Indeje. @Collinsindeje]

@Kenyans No

[Collins Indeje. @Collinsindeje]

@HamsterCEO 7

[Jacky Vike (Awinja) @AwinjaNyamwalo]

We encourage everyone to join the country-wide strike tomorrow. Lazima watuskize!

#RejectFinanceBill2024 #TotalShutDownKenya

[KHRC @thekhrc]

We need you on the streets tomorrow.
Show up and defend your future!
#TotalShutdownKenya
#RejectFinanceBill2024
#OccupyParliament

[Collins Indeje. @Collinsindeje]

@Osama_otero We're rejecting the finance bill.

[Sarah Mwangi @thesarahmwangi]

Kitale is a worse construction site than Nairobi 😭😭 please msilete small cars because machos

[Collins Indeje. @Collinsindeje]

@KCBGroup Kindly sort this issue.
I think I've been patient enough.

[Collins Indeje. @Collinsindeje]

@KarimiChomba @moniqueseda @KCBGroup KCB is becoming another scam.
Pilfering from customers.

[Carol Karimi @KarimiChomba]

@KCBGroup What does it take to have an issue resolved at KCB? Mine has taken over a week now, please don't tell me to DM i have been doing so - empty promises. Whatsapp - blue ticked, calling customer care - empty promises, calling branch (RUIRU) severally, they don't pick!!!!

[Collins Indeje. @Collinsindeje]

@KCBGroup I don't understand how you expect me to be be patient all this time, yet no update is coming from your team.
Is this another sort of pilferage?

[Collins Indeje. @Collinsindeje]

@KCBCare Could you kindly stop deductions on my account as you do your investigations?
You've already taken too long to resolve my issue and again you continue deductions on my deposits?

[Collins Indeje. @Collinsindeje]

@KCBCare You take too long to respond to your DMs. Kindly resolve the issue and stop directing me to your DM.
I've been escalating the issue to you via DM since Tuesday last week......!!!!

[Collins Indeje. @Collinsindeje]

@KCBGroup @KCBCare. Kindly update me on this case.