UCC Consumer Affairs

The official Consumer Empowerment account for @UCC_Official
📞 Toll free: 0800222777
Email: [email protected]
Vision: AN INCLUSIVE DIGITAL ECONOMY

[UCC Consumer Affairs @ConsumerUCC]

SUBMISSIONS ARE NOW OPEN! | Uganda Film Festival 2027

Calling all filmmakers, storytellers, animators, and students!

The Uganda Communications Commission invites you to submit your film for the Uganda Film Festival 2027 under the theme:

Transformation: The Power of Local Stories

Film Categories:
Feature Films | Short Films | Animation Films | Student Films | Documentaries | TV Drama Series

Closing Date: 31st January, 2027

Submit via: https://t.co/QwOrDyc7C0
Or simply scan the QR code on the poster.

This is your chance to showcase Ugandan talent, celebrate our stories, and be recognized on the biggest stage for film in Uganda.

#UFF2027

@UCC_Official @UgCERT @Bbossa @UgandaFilm @UgandaFilmInd @GoldenPosts1

[UgCERT @UgCERT]

Uganda's Cyber Stars Champion 2026!

Congratulations to Okema Paul Mark from Makerere University for emerging as the overall winner of the 4th Cyber Stars Competition National Final!
An outstanding achievement in this year's competition.
#CyberStars2026

@UCC_Official @MoICT_Ug @ProfNawangwe @Makerere

[UCC Consumer Affairs @ConsumerUCC]

Your child may be smiling at the screen, but what is the screen doing to them?

Excessive screen time can lead to:
Poor sleep, eye strain, headaches, anxiety, mood changes, and less interaction with others.

Let's balance screen time with play time, family time, and rest time.

#ChildOnlineProtectionUG #UCCCOPChatsUG

@UCC_Official @UgCERT @Bbossa @MoICT_Ug @Mglsd_UG @UPFMH2020 @GoldenPosts1

[UgCERT @UgCERT]

1 DAY TO GO!
The stage is set for the Cyber Stars 2026 National Final!
Tomorrow, 5th November, 60 finalists from 16 universities will compete in the National Cyber Stars Competition Final for a place among Uganda's 22 Cyber Stars of 2026.
8:00 a.m. | UCC Conference Hall, Bugolobi
60 finalists. 22 Cyber Stars. Who will emerge victorious?
#CyberStars2026 #Cybersecurity
@UCC_Official @ConsumerUCC @MoICT_Ug
@GCICUganda @UgandaMediaCent

[UCC Consumer Affairs @ConsumerUCC]

Your child is online. But are they safe?

Children face risks like harmful content, cyberbullying, addictive games, and interactions with strangers.

We call on parents & guardians to stay involved, stay informed.

A safer digital future starts with us.

#ChildOnlineProtectionUG #UCCCOPChatsUG

@UCC_Official @UgCERT @Bbossa @MoICT_Ug @Mglsd_UG @UPFMH2020 @GoldenPosts1

[UgCERT @UgCERT]

16 universities have advanced to the Cyber Stars 2026 National Finals starting 8AM!
The finalists will compete on 5 November 2026 at the UCC Conference Hall, Bugolobi.
2 DAYS TO GO!
#CyberStars2026 #Cybersecurity
@UCC_Official @ConsumerUCC @MoICT_Ug
@GCICUganda @UgandaMediaCent

[UgCERT @UgCERT]

Cybersecurity is not just about firewalls and antivirus software. It's about people too. Don't be the weakest link in the cyber defense chain.

@UCC_Official @ConsumerUCC @MoICT_Ug
@GCICUganda @UgandaMediaCent
#BeCyberSmart

[UCC Consumer Affairs @ConsumerUCC]

Regulating Wi-Fi Hotspot Operations in Uganda Regulation is not just about compliance.
It is about protecting consumers, ensuring fair competition, promoting safety, and safeguarding communications infrastructure. As discussions on public Wi-Fi hotspot operations continue, understanding the purpose of regulation is key to striking a balance between innovation, business growth, and consumer protection.
#ConnectedUg2030

[UCC @UCC_Official]

Regulating Wi-Fi Hotspot Operations in Uganda
Regulation is not just about compliance. It is about protecting consumers, ensuring fair competition, promoting safety, and safeguarding communications infrastructure.

As discussions on public Wi-Fi hotspot operations continue, understanding the purpose of regulation is key to striking a balance between innovation, business growth, and consumer protection.
#ConnectedUg2030 #DigitalUganda
@MoICT_Ug @JustineLumumba @UCC_ED @Bbossa

[UCC @UCC_Official]

As Uganda observes National Cleaning Day on 31 October, let us remember to separate e-waste from ordinary rubbish and responsibly dispose of old or damaged ICT devices.

Proper e-waste management helps protect public health and the environment.
#NationalCleaningDay #UCCICTEWasteProject
@OPMUganda @MoICT_Ug @azawedde @UCC_ED @Bbossa

[UgCERT @UgCERT]

Preserved evidence can help security teams understand what happened, identify affected systems and respond effectively.Protecting that evidence supports a more effective investigation and recovery process. #CybersecurityAwarenessMonth2026 #IncidentReporting
@UCC_Official @ConsumerUCC @MoICT_Ug
@GCICUganda @UgandaMediaCent

[UCC Consumer Affairs @ConsumerUCC]

The Uganda Communications Commission plays a vital role in linking Child Online Protection to children's mental health in Uganda by promoting emotional well-being through healthy digital habits and responsible internet use.

When children are safe online, they are healthier offline. Let's build a safer digital space for every child.

#ChildOnlineProtectionUG #UCCCOPChatsUG

@UCC_Official @UgCERT @Bbossa @MoICT_Ug @Mglsd_UG @UPFMH2020 @GoldenPosts1 @live_uganda1

[UCC @UCC_Official]

WHO HOLDS AI ACCOUNTABLE?
As Artificial Intelligence (AI) continues to shape how we live, work, and communicate today, questions around responsibility are becoming increasingly important.

Tomorrow, join our own Head Litigation, Prosecution and Legal Advisory, Dr. Abudu Sallam Waiswa (@waiswasallam), for the LEGAL TECH DIALOGUES (@LTechDialogues)

⏰ 7:00 PM EAT
📍 Zoom & X Spaces
#ConnectedUg2030 | #DigitalUganda
@MoICT_Ug @azawedde @UCC_ED @Bbossa

[UCC Consumer Affairs @ConsumerUCC]

CALL FOR SUBMISSIONS! | REGIONAL FILM COMPETITION 2027
Are you a filmmaker, animator, storyteller or creative talent with a compelling story to tell? This is your opportunity to showcase your creativity and talent on a regional stage!

The Uganda Communications Commission invites you to submit your films in the following categories:
Short Films, Animation Films, TV Dramas, Documentaries, Smartphone Films.

⏱️ Film duration: Below 35 minutes

📅 Submission deadline: 31 December 2026

🔗 Submit your film: https://t.co/qR6Zcn2M9e

📩 For inquiries: [email protected]

Let your story inspire, entertain and make an impact. Your creativity deserves the spotlight!
#RegionalFilmCompetition2027

@UgandaFilm @UgandaFilmInd @UgCERT @UCC_Official @GoldenPosts1

[UCC @UCC_Official]

UCC, MNOs and ISPs Discuss Compliance in Public Wi-Fi Market
Yesterday, we held a consultative meeting with Mobile Network Operators (MNOs) and licensed Internet Service Providers (ISPs), represented by the Internet Service Providers Association of Uganda (ISPAU), to discuss the challenge of unauthorised public Wi-Fi hotspots.

The meeting agreed that the practice is unlawful and should be stopped, as it raises concerns about fair competition, tax compliance, consumer protection, cybersecurity and the safe installation of network equipment.

Key takeaways from the meeting:
A pathway to formalisation: We are exploring possibilities of enabling eligible operators to formalise their businesses and enter the regulated market, without compromising fair competition, consumer safety or quality of service.
Accountability in service delivery: Transparent billing, subscription tracking and monitoring systems are needed to improve efficiency, support fair pricing and help identify unauthorised resale of connectivity.
Enforcement to continue: The ban on this illicit trade remains in place as consultations with stakeholders continue to forge a sustainable way forward.

Meanwhile, consumers are encouraged to seek services from authorised providers and report concerns through UCC’s official channels.

Under its statutory mandate, UCC regulates and develops Uganda’s communications sector in the public interest. Our responsibility is to support access to communications services while protecting consumers, promoting fair competition and safeguarding the integrity of communications infrastructure.
#ConnectedUganda2030 #DigitalUganda
@MoICT_Ug @UCC_ED @Bbossa @UgandaMediaCent

[UCC Consumer Affairs @ConsumerUCC]

VIDEO: The highlights from our meeting with KACITA and Public Wi-Fi Hotspot operators to discuss regulatory compliance, licensing requirements, and practical options for a compliant operating framework. This Article provides more context: https://t.co/lpb7QA6qZn
#ConnectedUg2030 #DigitalUganda

@UPFMH2020
@UCC_ED
@Bbossa

[UCC @UCC_Official]

VIDEO: The highlights from our meeting with KACITA and Public Wi-Fi Hotspot operators to discuss regulatory compliance, licensing requirements, and practical options for a compliant operating framework.

This Article provides more context: https://t.co/uPCnRxqaGX

#ConnectedUg2030 #DigitalUganda
@Parliament_Ug @MoICT_Ug @UCC_ED @Bbossa

[UCC @UCC_Official]

Digital inclusion requires more than access to technology; people also need the skills to use it effectively.

Tomorrow, we will convene the Digital Literacy Dialogue to discuss policy and regulatory support, collaboration, innovation, and access to digital skills, with a focus on young people, women, and vulnerable groups.

#ConnectedUg2030 #DigitalUganda
@MoICT_Ug @JustineLumumba @UCC_ED @Bbossa

[UCC @UCC_Official]

ON AIR | UCC ON WIFI HOTSPOT COMPLIANCE
Our Director of Economic Regulation, Content and Consumer Affairs, Julianne R. Mweheire (@JulesMweheire), is live on @882SanyuFM’s Evening Drive to discuss Wi-Fi hotspot resale and compliance.

Tune in for insights on the regulatory requirements governing internet services in Uganda.
#ConnectedUg2030 #DigitalUganda
@MoICT_Ug @azawedde @UCC_ED @Bbossa

[UCC @UCC_Official]

Unlicensed Public WiFi Hotspots
Today, we met with members of the Kampala City Traders Association (@kacita_uganda) as part of ongoing efforts to address the operation of unlicensed public WiFi hotspots nationwide.

The meeting follows earlier engagements with the group and public notices issued by the Commission on the matter. It also follows last week's press conference at which UCC, in collaboration with licensed Internet Service Providers (ISPs), operators and relevant government agencies, announced enforcement against illegal public WiFi service providers.

At today's meeting, @UCC_ED announced the formation of a multi-stakeholder committee to examine possible licensing arrangements for WiFi hotspot resellers, with a view to identifying a lawful framework under which eligible operators can continue doing business.

The ED also announced a registration exercise for all WiFi hotspot resellers to establish their number, locations, equipment types and other relevant operational details. The exercise will help the Commission better understand the nature and scale of the businesses and inform further regulatory engagement.

Speaking on behalf of the WiFi hotspot providers, KACITA Chairperson Issa Ssekito requested a suspension of the enforcement deadline to allow time for consultations. He also appealed to UCC to guide the appropriate licence or regulatory arrangement through which they could bring their businesses into compliance.

The enforcement measures and ongoing engagements are intended to ensure that all providers of public internet services operate within Uganda's established legal and regulatory framework and meet the required standards of accountability, service quality and reliability.
#ConnectedUg2030 #DigitalUganda
@MoICT_Ug @kasujja @UgandaMediaCent @Bbossa

[UCC Consumer Affairs @ConsumerUCC]

@SANYUFMROCKS

[UCC Consumer Affairs @ConsumerUCC]

TUNE IN TODAY!

Our Director of Economic Regulation, Content & Consumer Affairs, Julianne R. Mweheire, will be LIVE on 88.2 Sanyu FM - Evening Drive.

Topic: WiFi Hotspots Resale and Compliance.

Time: 5:00 PM

Don't miss this important conversation on what you need to know as a WiFi hotspot operator and consumer.

Toll Free: 0800 222 777

@UCC_Official @Bbossa @GoldenPosts1 @ugc