Craig Beardsley

[Craig Beardsley @Craigbea84]

@CollegeofPolice This is painful to hear….Take a look at the private sector on how they recurit / promote staff…..I can assume you it’s not through an exam & CVF interview - it’s about getting the right person for the right job! Not someone who can talk the talk…..

[Craig Beardsley @Craigbea84]

@jet2tweets Thanks ellie - I certainly will….

[Craig Beardsley @Craigbea84]

@jet2tweets a group of friend ( 17 ) massively let down by #jet2 this year.
Hotel cancellation 3 wks before flight and let me assure you the replacement hotel was awful. The policy is not in favour for the #customer as the ‘half a star’ always swings to the lower graded hotel! 😡

[Craig Beardsley @Craigbea84]

@jet2tweets the attitude from some #jet2 staff was ‘if you don’t like it, cancel your holiday’…
All of a sudden it becomes the customers problem rather than @jet2tweets

[Craig Beardsley @Craigbea84]

@HM_Passport the stress of not being able to speak to someone is making our mental health bad and seriously ill. We’ve worked & saved hard for a family holiday and started our renewal passport for my daughter in January
PLEASE, PLEASE HELP. Only 14 days left 😔

[Craig Beardsley @Craigbea84]

@chapmanliam @taradee10 @MissRKnox @HM_Passport Done. Thank you

[Craig Beardsley @Craigbea84]

Passport office - VERY SIMPLE QUESTION…
Can I visit Liverpool on a fast-track appointment if you already have my supporting documents while trying to get a passport through this shambles of a service? @HM_Passport

[Craig Beardsley @Craigbea84]

@chapmanliam @taradee10 @MissRKnox @HM_Passport Has anyone got the email address for the upgrade team please?

[Craig Beardsley @Craigbea84]

@Steph_Maria72 @Miss_Steph2011 I’ll take it please Steph 👍🏻

[Craig Beardsley @Craigbea84]

Let me be quite clear @HM_Passport - I do NOT want one of you’re standard response! I’d like to know - how can I fast track my application if you have my supporting documents?

[Craig Beardsley @Craigbea84]

@HM_Passport @cathelizabeth @HelenSi19030718 Hi sally from @HM_Passport from what date please? The date the application was submitted? Or the date the application started processing?

[Craig Beardsley @Craigbea84]

@HM_Passport @ShellyMasters2 What Laura from @HM_Passport is basically saying is…. Don’t bother contacting us - we won’t answer!

[Craig Beardsley @Craigbea84]

@HM_Passport @LowrieParry Hi sally from @HM_Passport - so how are we going to resolve this?

[Craig Beardsley @Craigbea84]

@Steph_Maria72 Hi Steph, how long did this take & which email address did you use?

[Ash R @ashrgibbs_]

@HM_Passport can you PLEASE update us on the progress of our passport renewal application!? We have heard NOTHING your customer advisors on phone are useless. Can you please just let us know as I will need to cancel our holiday!!!! This is unacceptable!!

[Craig Beardsley @Craigbea84]

@Red_head_gill @HM_Passport @PaulaBarkerMP please May I ask you try ringing the passport office on the number they keep posting & then take the findings to parliament…

[Craig Beardsley @Craigbea84]

@Red_head_gill @HM_Passport It’s absolutely shocking service. Who is being held to account?

[Craig Beardsley @Craigbea84]

@LowrieParry @HM_Passport Hi Sarah from @HM_Passport this is impossible as no one answers the phone! Can you confirm how many calls have actually been answered today? I’ve tried numerous times to be told - SORRY, WE ARE BUSY, GOODBYE.
Not Acceptable…

[Craig Beardsley @Craigbea84]

Hi @HM_Passport in this time of crisis please can you confirm the staff from @HM_Passport are working overtime on wkends or later evenings trying to catch up on this poor service?

[Craig Beardsley @Craigbea84]

Hi @HM_Passport team - before I submit a freedom of information request please can you tell me how many phone calls you have answered today? I’m just trying to work out why you think it’s acceptable just to end the call with a conversation🤷🏼‍♂️?

[Craig Beardsley @Craigbea84]

@HM_Passport @ehxox Hi Sam from @HM_Passport are you not bored of the standard ‘copy & paste’ on each tweet. Just wondering are the phones working in your office?