Customer Support Coordinator

[Harriet @tigs_hh]

@PetsatHome if you’re staff are going to bitch and swear about customers, probably best they don’t do it in earshot of that customer. Actually appalled at the behaviour of a staff member at your Ashford store this afternoon.

[Customer Support Coordinator @Custom_Help_DM]

@laurasaur_790 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

@VeniVidiLaughed "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

@lauramac1978 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[kerry agutter @AgutterKerry]

@PetsatHome carry on
Ignoring the post and I’ll let the council sort you out trading standard sort it it’s back to your old habits over loading and sending damaged good

[Customer Support Coordinator @Custom_Help_DM]

@iron_cereal "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Rod Cates @rod_cates]

@PetsatHome Can I get some assistance please. I ordered £75 of dog food for delivery on 31 Jan and have still not had delivery. I have tried emailing you via your website, but they seem to go into a black hole. 49th in the chat queue. No tel no. Ord 364054953 HELP ME.

[Customer Support Coordinator @Custom_Help_DM]

@rod_cates "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

@AmyFairbrother7 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[J.A.F.O. @JAFO55087273]

@PetsatHome cancel the order as I cancelled the plan as the cat ran away and if your gonna force me to have the delivery I will say no it gets sent back and you refund me anyway and you pay for the delivery both ways I dont need it and I dont have a cat stop forcing more pain and suffering and refund me already

[Customer Support Coordinator @Custom_Help_DM]

@JAFO55087273 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[lauren ❤️‍🔥 @heyimlaurenh]

@PetsatHome Thanks for getting back to me. We visited a local store who was able to contact customer service for us and the order had actually been split, which I wasn’t aware of and the other item should arrive later today. I don’t have any tracking information to confirm this though

[Customer Support Coordinator @Custom_Help_DM]

@heyimlaurenh "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charlotte"

[Customer Support Coordinator @Custom_Help_DM]

@Lezzles_4 Thanks for reaching out to Us!
I'll be happy to assist you! Please share the following
Full name
phone number
Email address. Thank you.

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"

[Lezzles @Lezzles_4]

@PetsatHome why are you still selling the Whistle tracker when it no longer is supported by an app??

[Customer Support Coordinator @Custom_Help_DM]

@Lezzles_4 "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"

[Lezzles @Lezzles_4]

@PetsatHome why are you still selling the Whistle tracker when it no longer is supported by an app??

[Customer Support Coordinator @Custom_Help_DM]

@lilmsmerrygold "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"

[Customer Support Coordinator @Custom_Help_DM]

"We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"

[Customer Support Coordinator @Custom_Help_DM]

@davegable "We apologize for the issue you encountered. We'd like to review your concern in detail. Please follow us and send your phone number and email via direct message so we can investigate further.
Thank you,
^Charles"