Ginger Conlon

Catalyzing change in customer experience as director of customer stories at Genesys

[Peter Winick @PeterWinick]

I had a great conversation with @customeralchemy about the #audience experience in #thoughtleadership on this episode of #LeveragingThoughtLeadership #podcast https://t.co/T0nBtBfN0j

[Ginger Conlon @customeralchemy]

70% of #CX leaders worldwide expect AI to be critical to their CX operations within the next three years. What else do they think about #AI? I reveal highlights from the @Genesys study "CX in the Age of AI" in this article on Customerland.

[Customerland @thecustomr]

Whether you’re just starting with AI in CX or expanding its role in your customer and employee experience operations, now’s the time to build out your strategy to optimize AI’s impact. Thanks to Ginger Conlon for the clear-headed guidance.
https://t.co/dsTcWGuy1f

[Barack Obama @BarackObama]

With early voting happening in states across the country, @WeTheAction is looking for lawyers to help safeguard voting rights. If you’re a lawyer and want to help protect the vote in your community, I hope you’ll sign up: https://t.co/eqiLNDC9X5

[Jon Cooper 🇺🇸 @joncoopertweets]

This is one of the best political ads I've ever seen. Please watch it and share. 👀
https://t.co/tzXUPFpSfp

[Andrea Junker @Strandjunker]

@VP When a uterus is more heavily regulated than a gun, that’s when you know it’s a war on women.

[Merriam-Webster @MerriamWebster]

Take a screenshot of this GIF, and whichever new word you land on is YOUR word for the month of October.

Godspeed.

[Contact Center Pipeline @CCPipeline]

Capitalize on These Retail CX Strategies - By Ginger Conlon @customeralchemy @Genesys https://t.co/lQ1ahsWFE8

#cctr #custserv #cx #contactcenter #customerservice #customersuccess #customerexperience #callcenter

[Peter Winick @PeterWinick]

I discuss bringing content #marketing and #thoughtleadership into alignment with @customeralchemy on this episode of #LeveragingThoughtLeadership #podcast https://t.co/T0nBtBfN0j

[Ginger Conlon @customeralchemy]

Kicking off #enterpriseconnect with some thought starters from @jgoldlust1 on how organizations can use #AI as an agent copilot before, during, and after interactions with customers.

[Genesys @Genesys]

It’s a busy day at #EnterpriseConnect! Set your agenda with these can’t miss sessions featuring several of our expert speakers.​
🎤 @jgoldlust1​
🎤 @JoeSmyth10​
🎤 @brettweigl

[Genesys @Genesys]

We have a great group of speakers joining us at @enterprisecon later this month. Stop by to gain expert insights and get energized to deliver personalized, end-to-end experiences at scale.
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👤@jgoldlust1, @JoeSmyth10, @brettweigl, @customeralchemy, @rtailor & moreWe have a great group of speakers joining us at @enterprisecon later this month. Stop by to gain expert insights and get energized to deliver personalized, end-to-end experiences at scale.
​
👤@jgoldlust1, @JoeSmyth10, @brettweigl, @customeralchemy, @rtailor & moreWe have a great group of speakers joining us at @enterprisecon later this month. Stop by to gain expert insights and get energized to deliver personalized, end-to-end experiences at scale.
​
👤@jgoldlust1, @JoeSmyth10, @brettweigl, @customeralchemy, @rtailor & more!

[Genesys @Genesys]

Organizations are treating employees like customers - using a mix of empathy and #AI to enhance their experiences.

Discover 5 ways to improve #EX and, ultimately #CX 👇

[Ginger Conlon @customeralchemy]

If you watched Dick Cavett growing up, you'll love this song: https://t.co/GVy2YRgy4I via @YouTube

[Genesys @Genesys]

Have you submitted your nomination for the 2024 Genesys Customer Innovation Awards?

We are looking to celebrate those leading the charge in #CX and #EX.

Eight winners will join us at #Xperience24 to be honored!

[Genesys @Genesys]

The #CX approach has rapidly evolved. It's time for measurement tools to catch up.

Join Genesys Chief Strategy Officer Peter Graff and Transformational Leadership and Strategy Expert Consultant @charleneli on why it's time to disrupt current experience measurement tools today.

[Genesys @Genesys]

It's time to continue the momentum in your contact center transformation 📈

Join Genesys experts @customeralchemy and @ClaireBeatty7 back in the #CXGreenRoom with special guests Stuart Dorman, Chief innovation Officer, and Ioan Macrae, Chief Revenue Officer at @sabiogroup.

[Ginger Conlon @customeralchemy]

The common theme around #AI in #CX…use it to make your employees customer heroes. #CCexpo

[Genesys @Genesys]

At @CallCenterICMI #CCExpo 2023, #AI was the common theme - how it will affect the contact center, what changes it will have on the role of frontline contact center staff and its overall impact on #EX. Hear all of Genesys expert @customeralchemy's insights from the event 👇

[Ginger Conlon @customeralchemy]

Thanks for the shoutout, @Genesys! I enjoyed writing about what is such an important topic today.

[Genesys @Genesys]

With the release of @TheCXMagazine second issue of the magazine, we are excited that Genesys Thought Leadership Director @CustomerAlchemy has been featured.

Discover the full issue to read her insightful article, "The Missing Ingredient for Remarkable Customer Experiences". #CX

[Ginger Conlon @customeralchemy]

Oh, yeah, Minions crash the #ccexpo keynote! And toss in a few dance moves with emcee @CXAccelerator 🎉

[Nate Brown @Experience_Nate]

Minions!!!! 😁🔥🎊 #CCexpo

[Ginger Conlon @customeralchemy]

AI-led #CX technologies can help make customer interactions more empathetic. Join us to find out how...

[Genesys @Genesys]

Looking to serve more callers, @ndvh prioritized contact center operations, extending its ability to answer calls, texts, and chats.

Join @customeralchemy and @ClaireBeatty7 with Marty Hand, VP of Tech at The Hotline in the #CXGreenRoom to learn about their #CX transformation 👇

[Genesys @Genesys]

Over 3/4 of senior executives agree that #AI will be a critical part of their customer experience operations in coming years.

Discover how organizations are using various AI tools to optimize #CX and enhance #EX with Genesys VP Product, AI and Conversational AI Rahul Garg 🎙️