Lance Gruner

Senior Executive @Mastercard | CX Expert | Keynote Speaker | Global Service Experience hospitality, travel & financial verticals | Views / Opinions are my own.

[Lance Gruner @CustomerCXCoach]

Happy New Year! 2016 the year companies need to get CX right or face becoming irrelevant.

[Lance Gruner @CustomerCXCoach]

@ATT what happened to your disaster recovery plan? Such a vital building should have had immediate failover options. Lots of work to do on infrastructure

[Lance Gruner @CustomerCXCoach]

https://t.co/rSxChzvrXX https://t.co/syOBj9cEOB

[Lance Gruner @CustomerCXCoach]

Many companies fall into the typical trap of trying to implement CX by committee or into a cycle of check the box management. For any possibility of success, there has to be one person or one team empowered to be the VOC to guide companies in staying foc…https://t.co/UtAIumV6nY

[Lance Gruner @CustomerCXCoach]

@dwakabayashi @MagicJohnson @Zappos @Hyken @JDODKINS Thanks Dennis for your kind words.

[Lance Gruner @CustomerCXCoach]

What an amazing and information pack event. Very honored to be one of the inspirational keynotes. Don't miss next year! #CCWVEGAS2019

[Customer Contact Week @CustContactWeek]

It’s finally here! Take a look at our recap video from Main Conference Day 1 at #CCWVEGAS19. We had a surprise flash mob in the opening, a busy expo hall, fantastic keynotes and more! #CustomerContactWeek

[Lance Gruner @CustomerCXCoach]

So proud of the both the MasterCard and GCC teams in Dublin. Well done!

[Lance Gruner @CustomerCXCoach]

Great read from Shep.

[Shep Hyken @Hyken]

New on @Forbes So, You Want To Be A Motivational Speaker? https://t.co/taQtblocCR #motivationalspeaker
If the idea of professional speaking – or motivational speaking – is in your sights, this article shares helpful resources.

[Lance Gruner @CustomerCXCoach]

@edwinjames @MastercardNews Great job team! Looks amazing and such fun. Wish I was there - next year!

[Lance Gruner @CustomerCXCoach]

James, enjoyed sharing the stage with you at this amazing conference. Thank you to Mario and the entire CCW staff! #ccwvegas19 #customerexperience #cx https://t.co/QgOl7dARxY

[Dennis Wakabayashi @globalvoiceofcx]

Thank you Lance Gruner for speaking at Customer Contact Week 2019! Your speech about becoming the customer-centric champion your organization needs was great! https://t.co/VyGNHxSebc

@CustomerCXCoach #ccwvegas19 #20yearsofccw #customercontactweek

[Customer Contact Week @CustContactWeek]

Kicking off the day with our Transformation Keynote led by Lance Gruner (@CustomerCXCoach), EVP, Global Customer Care, at @Mastercard. #CCWVegas19

[Mastercard News @MastercardNews]

Lance Gruner, our EVP of Global Customer Care, is speaking at #CCWVegas19 June 24-28! Learn more about @CustContactWeek--the world’s largest customer contact event, bringing together 2,500+ customer care professionals--and Lance’s Keynote: https://t.co/NYJ6r7EfYm

[Lance Gruner @CustomerCXCoach]

Gearing up for my keynote next week at #CCWVegas19. I'll be in good company: https://t.co/5xpl4ciKsG @CustContactWeek #CX

[Lance Gruner @CustomerCXCoach]

Chatted with @michaeldejager from #CustomerContactWeek
about the importance of customer experience. Can’t wait to speak at #CCWVegas19
https://t.co/Rr2uNrxjsf

[Lance Gruner @CustomerCXCoach]

Enjoyed speaking with @CIOonline about how predictive analytics are improving the customer experience. Check out the full article: https://t.co/00vb7WA70S #CX

[Lance Gruner @CustomerCXCoach]

Fantastic agenda for the upcoming Customer Service Summit – look forward to speaking! #CSWest #CX

[Reuters Events: Marketing & CX @REMarketingCX]

Join us in San Diego for #CSWest! A snapshot of our mission statement: We’re bringing customer service to the center of the business as the face of, and driver for, organisation-wide strategy. Get your brochure and register to receive a $50 discount >> https://t.co/9NEAU3WPmH
#CX

[Lance Gruner @CustomerCXCoach]

Love the Bluebird Cafe. Res system is such a bad CX. 5 times trying and still can't get it. Such a waste of time.