Deborah Chapman

[Deborah Chapman @D_chapman22]

Come on all @TUIUK TUI customers still waiting refunds. If someone took thousand of £ from your bank & you got nothing for it you wouldn't just say ok just have it, you would call fraud team. It's our money we want it back #tuirefund

[Deborah Chapman @D_chapman22]

@Philspugburgess Totally agree ⚽

[Stephen Chapman @GsdStephen]

@TUIUK. No holiday. No information. No updates. NO REFUND!! 8 weeks and still waiting.
And now your phone lines and emails block anyone trying to get through. Absolutely disgraceful service. At what point do I report my lack of refund as a theft?@TUIUKPR @MartinSLewis

[Stephen Chapman @GsdStephen]

@TUIUK 7 weeks ago I was told by staff in a TUI branch that my refund would be in my bank in 4-5 days - still nothing. I would like my money back. Your customer service is just not good enough. Has anyone actually received a refund or just the generic one-size-fits-all response?

[Deborah Chapman @D_chapman22]

Come on all @TUIUK TUI customers still waiting refunds. If someone took thousand of £ from your bank & you got nothing for it you wouldn't just say ok just have it, you would call fraud team. It's our money we want it back #tuirefund

[Deborah Chapman @D_chapman22]

@SimonCalder @TCsampeters We are waiting 3 weeks for TUI refund but absolutely NO bloody communication apart from a generic message saying thank you for your patience

[Stephen Chapman @GsdStephen]

@TUIUK 3 weeks since told that my refund would be done . Your generic, one-size-fits-all reply isn't good enough . Does TUI actually have the funds to pay all of these refunds? Is this only a delaying tactic until the inevitable announcement that you're closing down. Answer?...

[Deborah Chapman @D_chapman22]

@SimonCalder What about TUI any tips on getting through to them

[Deborah Chapman @D_chapman22]

@Adamrobertson11 @TUIUK It was 22 March but promised refund 2wks ago & still nothing. No one answering questions or telephone.

[Deborah Chapman @D_chapman22]

@TUIUK How about a tool to help all of your fully paid customers get the refund they were promised 2wks ago. This is NOT acceptable.

[Deborah Chapman @D_chapman22]

@Sbrook_23 @ABTAtravel @GOVUK @SophieLamTravel @theipaper @STATravel_UK Totally agree with you

[Deborah Chapman @D_chapman22]

@TUIUK This is exact same email we have had 3 times. Just different names. I have absolutely been patient but this is unacceptable.
I ask you this "if you were in my situation would you like to be as patient as you are asking me to be"? The answer would be NO.

[Deborah Chapman @D_chapman22]

@TUIUK We are day 10 & no refund as we're were told would be paid directly in to our bank account. I am assuming that this was a complete fabrication. We are told to be patient but I think 10 days is long enough. We paid for our holiday promptly as requested can you do the same

[Deborah Chapman @D_chapman22]

@Philspugburgess @TUIUK Definitely, sick of it now. We paid in time & in full. It's a joke. I tried to Understanding bit I am just hacked off now.

[Deborah Chapman @D_chapman22]

@TUIUK we were promised a full refund 9 days ago still nothing & low & behold been on hold 59 mins to speak to someone.

[Deborah Chapman @D_chapman22]

@TUIUK Still flipping waiting, I am sick of being told to be patient, I want my promised refund.

[tuiuk @TUIUK]

@D_chapman22 Hi Deborah, we’re processing these as quickly as we can, and we thank you for your patience. ^Louise

[Deborah Chapman @D_chapman22]

@ABTAtravel We are being totally ignored by TUI. Despite being told we would have a refund in the bank in 5 days it is now day 12 & hours on hold & being told to be patient.....well sorry my patients is at an end.

[Deborah Chapman @D_chapman22]

@RebeccaLewin1 @Flight_Refunds @TUIUK Well said👏 we are in the same situation.

[Deborah Chapman @D_chapman22]

@NiallBeatty @Flight_Refunds @easyJet See Simon Calder's article from The Independent Newspaper

[Deborah Chapman @D_chapman22]

@TUIUK Your company needs to clarify what the hell is going on with these refunds " please be patient" is now simply NOT good enough. Ref article in The Independent Newspaper.