The dishwasher broke
My wife said "good thing we have the home warranty"
I said nothing
I've been paying $62 a month for three years for this moment
$2,232 for the peace of mind that when something breaks someone will come to the house and tell me it's not covered
I called
47 minutes on hold
They sent a technician
Arrival window: Tuesday through Thursday between 8am and 5pm
My analyst delivers faster than that
And he still hasn't fixed the gridlines
He showed up Wednesday at 4:47pm
Looked at the dishwasher
Opened the door
Closed the door
Touched something underneath
Said "not covered"
90 seconds
That's faster than my bank lets me prove I'm human
I said "what's covered"
He said "the motor"
I said "what's wrong with it"
He said "not the motor"
I said "convenient"
He said the service fee is $75
I paid a man $75 to open my dishwasher, close my dishwasher, and say two words
My analyst could do that
And he's not even that good
I called the warranty company back
38 minutes on hold
Requested the policy
129 pages
I read all 129 pages
Because that's what I do
The coverage section is 34 pages
The exclusions section is 58
The business model is right there
In the margins
Where nobody reads
Except me
Page 91 says "all mechanical and electrical components essential to appliance function are covered under standard service"
Page 104 excludes control panels
A control panel is an electrical component essential to appliance function
Their own document contradicts itself 13 pages apart
I highlighted both
Sent them an email
Subject line: "Plz fix. Thx."
Attached both pages
No other context
Took them three days to send a technician
Took them 4 hours to call me back when I found the loophole
Funny how that works
They covered the repair
Waived the $75
And I canceled the warranty anyway
Because a contract that contradicts itself isn't a contract
It's a suggestion
My wife said "so we're canceling"
I said "we're canceling"
She said "and the dishwasher"
I said "fixed. They're covering it."
She said "how"
I said "I read the policy"
She said "all 129 pages"
I said "the exclusions section starts on page 47. The coverage section ends on page 34. There are 13 pages between them where they hoped nobody would look."
She looked at me
Then she said "you're unbelievable"
I said "I just saved us $744 a year and got a free dishwasher repair. I'm not unbelievable. I'm thorough."
She looked at the ceiling
The dishwasher works now
The warranty is canceled
And the policy has been read
By at least one person
Probably the first
Make common sense common again
Plz fix. Thx.
Sent from my iPhone
If a 200lb man drinks 2 light beers every hour for 48 hours, their BAC would be roughly 1%.
-0.08% is the legal limit
-0.20% is likely blacked out
-0.30% is likely unconscious
-0.40% will kill most
-0.50% will kill all but the most talented alcoholics
So no, it is not doable.
I’m a 90s kid.
It’s hard to overstate how much better Pokémon on Gameboy Color + Dominos Pizza + no cell phones or algorithms vying for your attention on a Friday night was compared to spam-scrolling IG Reels today.
All this technology, all these advancements, and I think many of us miss the analog & lightly digital days more than we value the digital-first, AI-in-your-bloodstream reality we now live in.
Wild generation to have been born into. Millennials are the last generation to know life with technology before technology took over.
One foot in, one foot out.
You are confusing "convenience" with "experience."
Yes, streaming is easier.
But 45 minutes of doomscrolling Netflix only to fall asleep during the opening credits is not "better."
The trip to Blockbuster was the event. You committed to the movie. You had skin in the game.
We traded a Friday night ritual for an algorithm.