If your flight is delayed they have tools to let you know what time you’ll arrive and it adjusts based on your travel time…baffling that we’re sitting on the tarmac for an hr waiting 4 a gate bc the ORD team didn’t know we were coming. Another ruined trip by @AmericanAir
@AmericanAir So who is wrong @AmericanAir ? Maybe the chatbot on your app needs to be updated? This is a screenshot from a conversation with YOUR chatbot on the AA app.
Hey @AmericanAir, please train & align your PHX tkt staff. I spoke w/ 6 agents & manager who all insisted on a $100 ovwt fee for a bag 4 lbs over. Ur app chatbot cnfrnd otherwise. No apology or acknowledgment from anyone involved. Fix this—your #platinum customers deserve better.
@VanLathan Prime bringing out all these soft fans, worried about being embarrassed! Play better, you won’t be embarrassed! You HAVE to run up the score on ranked teams if you want to keep climbing!