@AveloAir disappointed in your strict adherence to 1-year policies on travel funds issued from refunds (not even a credit). I wanted to book a flight for my family of 4 coming up next month with you, but will end up going elsewhere now. Poor choice to lose $1k over $150 #badcx
@Xfinity why have a department your agents canโt call and only email? And making your customers call back once you solve the problem to actually get a credit? Seems like you do that just to limit the amount of credits you have to process #badcustomerservice
Hey @TDBank_US, how much time do you think is appropriate to be on hold to close an account? Is it 4 hours? Because I'm currently looking at 4 hours of wait time to close one of my accounts.
@TDBank_US If you understood how much time was important to me, you would have more staff to manage the call volume instead of quoting minimum hour wait times. Or set-up a call back. Instead, you'd rather pay all that fine art