I'm building Reflex, the agentic CRM from NeuralFlow AI. A crew of AI agents answers leads, follows up and books, and you approve every send. Every action is logged with undo, and you can pause the agents any time. Reflex is in early access: https://t.co/NUZ2cl6a4k
@peeplaja Running a small agency taught me the same thing. Customers describe the outcome they want, rarely the service you actually deliver. Once I started writing our offer in their words, the right conversations got a lot easier. How do you spot their language?
@DornerLandBkLLC Following up the day the work is done is the habit that matters most in a small shop. Once a few jobs overlap, the invoice that goes out late is usually the one that gets paid late. Do you send those yourself or does someone else on the team?
@dhaivatnj Building a system for a real company just to test and learn is a great way to find out what actually works. Data is usually the hard part, and the sales context on top is what makes it useful. What was the surprise once you ran it on live signals?
@mattjohnsonjm Treating the audit as two separate questions makes sense, since where a business stands on Google and where it shows up in AI answers rarely line up. Which of the two do owners tend to underestimate more?
@blaynezz Writing the follow-up right after the call is the one I'd put first too. It's easy to push it to tomorrow when the day gets busy, and by then the details are fuzzy. Do you keep the steps in a shared doc so a new hire could pick them up?
@CaseyMeraz Splitting first-time callers by where they found the firm is a much cleaner signal than a raw call count. Do firms usually change where they spend once they see it broken out that way?
@ropewrites Agree. Most deals I've seen die quietly weren't lost to a competitor, someone just forgot the follow-up. A date plus one line on why they said not now makes the next call much easier. Do your reps note the reason too?
@systemizedsales Asking if it is still a priority is fair to both sides. At a startup I worked at, the deals that kept sliding almost always had no clear next step written down. Do you have closers note why each reschedule happened?
@dhaivatnj Picking one specific problem and solving it well is the best advice I got as a founder too. Titles blur together, but a customer feels it right away when someone owns one thing. What was the problem that clicked for you?
@HobokenLockCo A haunted lock shop with candy and photo spots is a great way to get the neighborhood through your door, especially for families. Love seeing a local shop have fun with the season. Does the kid crowd tend to show up after school?
@All1Mechanical1 Helping people recognize the early signs is a good habit, since most folks only call once the system is already struggling. Do you get more calls after posts like this, or does it mostly keep you top of mind?
@air_integrity A fall tune-up is a smart thing to push before the heating season hits, since it catches problems while schedules are still open. How far ahead do your maintenance plan customers usually book?
@air_fedders Heating inspections before the first real cold snap are one of those jobs customers thank you for later. Do you find most people book ahead, or wait until something stops working?
@MikeForgione100 Love hearing how people started small and figured it out as they went. Those early days usually teach you more about running a business than any course. What was the first thing you hired help for once things picked up?
@TheMetalRoofers Solar built right into a seamed metal roof is a smart way to keep it one job instead of two crews stepping on each other. Curious how homeowners react when they see it go on. Do they ask more about the roof or the power side?
@HTRoof Thanking the crew publicly after a long storm season says a lot about how you run things. The office side always gets the credit for the busy months, but it's the people out at sunup who carry it. How do you give them a breather once things slow down?
@EddWaterDamage Love the focus on careful preparation before the surface work. It's the part customers rarely see, but it shapes how the whole job turns out. When you walk a family through a project, what do you find is the most helpful thing to explain up front?
@SSPRtexas Slab leaks are one of those problems most homeowners never think about until the water bill jumps, so calling out the warm floor sign is genuinely useful. What's usually the first thing customers notice before they call you about one?
@a_good_plumber Giving regulars first call on the schedule once heating season peaks feels like a fair way to thank them. Does the rush tend to hit right after the first real cold snap, or does it build up gradually?
@goswiftpro Tying the ductwork to the age of the house makes it easy to picture, especially the part about rooms added later. Do homeowners usually ask about it up front, or only once a certain room never feels right?