Just made an after insurance $500 payment to @enterprise car rental for damage to a rental vehicle that I did not cause. If they had followed their own policy, they would have done a walk around of the vehicle that I picked up after dark when my own vehicle broke down and...
...left me stranded last August. I didn't notice the damage to the bumper until I made the 90 minute drive home.
@Enterprise you have lost a loyal customer who would most likely have spent thousands of dollars with you in the future.