David Orr

[David Orr @DavidOrr94]

@alanshearer @British_Airways Any luck today @alanshearer? Passengers on BA 95 to Montreal are on day 10 waiting for their captive cases to arrive :(

[David Orr @DavidOrr94]

@PhilippeMonnot @GillianDavis07 @British_Airways Thanks. Where in YUL are the bags being stored? Is it somewhere we can easily pick them up?

[David Orr @DavidOrr94]

@genevieveroy22 @PhilippeMonnot @British_Airways @BBCWatchdog @BBCYourLondon @BBCNews @CBCMontreal I also received the BA email about updating the contents of the bag. I assume it's a default email sent to a passenger if the bag hasn't been located within 48h - but not sure!

[David Orr @DavidOrr94]

@genevieveroy22 @PhilippeMonnot @British_Airways @BBCWatchdog @BBCYourLondon @BBCNews @CBCMontreal 2/2 WorldTracer said my bags are being sent on an Air Canada flight from Montreal to Ottawa so assume they've got to Montreal...neither BA nor WorldTracer can confirm though. Will keep you posted! The BA WorldTracer link is here: https://t.co/8D4odFQLrx

[David Orr @DavidOrr94]

@genevieveroy22 @PhilippeMonnot @British_Airways @BBCWatchdog @BBCYourLondon @BBCNews @CBCMontreal Hi, I was on the 13/12 flight

[David Orr @DavidOrr94]

@saintletiss @British_Airways BA 095 to Montreal had the same experience. 8 days later, no bags and no updates from @British_Airways.

[David Orr @DavidOrr94]

@PhilippeMonnot @British_Airways @BBCWatchdog @BBC_WHYS @CBCNews @LP_LaPresse - @British_Airways has left 280 passengers, including many Canadians, without luggage or updates for over a week, after they didn't load any baggage on a flight to Montreal. No updates provided at all. Please can you look into this?

[David Orr @DavidOrr94]

@PhilippeMonnot @British_Airways Agreed, sadly. Small solace that soon some of those juicy Q3 profits will be channeled back to passengers through compensation claims

[David Orr @DavidOrr94]

@PhilippeMonnot @British_Airways Assuming a typical BA 095 flight time of 7h, @British_Airways could have sent 27 flights during this 8 day period to get us our bags! But alas, still no update :(

[David Orr @DavidOrr94]

@SamanthaSam74 @British_Airways Same here, sadly. Has @British_Airways ever responded on Twitter to you? Despite 10 tweets to their customer service team, nothing has come back.

[David Orr @DavidOrr94]

@PhilippeMonnot @SamanthaSam74 @British_Airways Just called again. The customer service agent said the bags are at LHR and admitted there was "chaos". He then escalated the matter to the central baggage team. He also mentioned it would take a min. of 6-7 weeks for compensation/claims to be paid

[David Orr @DavidOrr94]

@SamanthaSam74 @PhilippeMonnot @British_Airways Hi @PhilippeMonnot and @SamanthaSam74, any update today from @British_Airways? I haven't received anything from them re/ the baggage never loaded on BA 095

[David Orr @DavidOrr94]

@SamanthaSam74 @CorriganJeffre1 @British_Airways @MetroUK @EveningStandard @MrTrevorBaker - worth looking into off the back of your recent article?

[David Orr @DavidOrr94]

@SamanthaSam74 @CorriganJeffre1 @British_Airways @MetroUK @EveningStandard @British_Airways please provide an actual response. 280 passengers without bags for nearly a week in -10c weather.

[David Orr @DavidOrr94]

@PhilippeMonnot @BBCNews @itvnews @Channel4News @standardnews @British_Airways @HeathrowAirport @WhichUK @MrTrevorBaker

[David Orr @DavidOrr94]

@PhilippeMonnot @BBCNews @itvnews @Channel4News @standardnews @British_Airways @HeathrowAirport Hi @PhilippeMonnot, I was on the same BA95 flight and no update from @British_Airways. @WhichUK - flights to Montreal can be added to this sorry list! https://t.co/ois2cqMhGa

[David Orr @DavidOrr94]

@SamanthaSam74 @CorriganJeffre1 @British_Airways @MetroUK @EveningStandard @yulaeroport Please can you look into this? BA95 from LHR on Dec 13 arrived with no baggage...at all. No update from BA since. Aware that responsibility lies with @British_Airways but anything you can do/escalate would be hugely appreciated by all! :)

[David Orr @DavidOrr94]

@CorriganJeffre1 @SamanthaSam74 @British_Airways @British_Airways where is the update on our bags? WorldTracer has not been updated for 5 days. Might be worth @MetroUK @EveningStandard looking into this. An entire flight without bags and zero update.