DawnCreighton

Passionate about authentic and visible leadership, awesome customer experiences, and living life to the full! Head of Customer Strategy and Experience at NWG

[Northumbrian Water @NorthumbrianH2O]

#BinTheWipe 🤮🤮🤮

[DawnCreighton @DawnMCreighton]

@LNER on the standing-room-only 15:19 from Peterborough to Newcastle... it’s not a lot of fun... but have to give a huge shout out to Adam your train manager for his awesome banter! Keeping customers laughing in very difficult circumstances!

[Julie Donaldson @juliedonaldson]

If you missed Simon from @NorthumbrianH2O talking about their #BinTheWipes campaign, the horror stories caused by blocked sewers & the free bathroom bins for people in TS10, here's another chance to listen - https://t.co/WhAtxtRgiP @zetlandfm

[Northumbrian Water @NorthumbrianH2O]

💫🏆Great win tonight for our work on creating more inclusive cultures. #GreatPlaceToWork 🎉

[Northumbrian Water @NorthumbrianH2O]

Omg... Best dance EVER! 🙌💙

[DawnCreighton @DawnMCreighton]

Great to hear Nigel share some of the fabulous creativity and problem-solving capabilities of our @NorthumbrianH2O #InnovationFestival at @FutureofUtils #Water19 conference this morning!

[Northumbrian Water @NorthumbrianH2O]

Our IS Director, Nigel Watson is taking to the stage now at Future of Utilities #Water19 to talk about our amazing Innovation Festivals.

We've just announced dates for our 2020 Innovation Festival, so click here to find out more - https://t.co/peqC8XUi0v

[Eliane Algaard @AlgaardEliane]

It was a privilege to present our plans @NorthumbrianH2O to engage with our local communities and strive for customer excellence

[Northumbrian Water @NorthumbrianH2O]

Refill is helping to protect the environment by reducing single-use plastics from getting into our rivers & seas

Fill up your reusable bottle with FREE tap water across so many Refill stations in the #NorthEast by downloading the Refill app to find your nearest
#BYOB #ChooseTap

[Future of Utilities @FutureofUtils]

Quick-fire 🔥 Q&A with our speakers to wrap up session 1 on the Customer Service! It’s been a pleasure to have you @affinityfb @WorldWaternet @NorthumbrianH2O

[DawnCreighton @DawnMCreighton]

Thanks for the opportunity to share some of our @NorthumbrianH2O journey and experience. Thoroughly enjoyed the discussion and provocations. #CustomerExperience

[Future of Utilities @FutureofUtils]

Thank you to our excellent #Water19 panelists! ⚡️Dawn from @NorthumbrianH2O Caroline from @Business_Stream & Kit from @DwrCymru discussing the ‘customer revolution’

[Future of Utilities @FutureofUtils]

“We aim to spend 60p in every £1 with local suppliers” - Eliane Algaard with an inspiring presentation about #priorities and giving back to local communities @NorthumbrianH2O

[Emma Lamps @emma_lamps]

Brilliant to hear @NorthumbrianH2O talking about how they’re moving from transactional customer experience to building personal relationships with their customers 👏🏻👏🏻👏🏻 #Water19

[Northumbrian Water @NorthumbrianH2O]

Go Eliane..! 💙

#ProudOfOurPeople #ProudOfWhatWeDo

[DawnCreighton @DawnMCreighton]

Fantastic to be at Future of Utilities #Water19 today, with Eliane, our @NorthumbrianH2O Water Director talking about key customer priorities and engagements!

[Northumbrian Water @NorthumbrianH2O]

🚽💙 We want to see who has the best netty in the North East, so get snapping and make sure to tag us! #WorldToiletDay #LoveYourLoo

[Northumbrian Water @NorthumbrianH2O]

Today is #WorldToiletDay, which is the @UN’s official day to inspire action to tackle the global sanitation crisis

We’re proud to support as sadly 4.2 billion people have no choice but to do their business in public. There must be #Toilets4All by 2030 - leaving no one behind! ⬇️

[Future of Utilities @FutureofUtils]

Future of Utilities: Water is tomorrow!

We hope you're as excited as we are to hear about #innovation, #sustainability, #regulation and the #customer, and hear from @DwrCymru, @AnglianWater, @NorthumbrianH2O and more.

Get your ticket here - https://t.co/eYypUMCDDh

#Water19

[Northumbrian Water @NorthumbrianH2O]

We're thrilled to have scooped the Digital Construction Award at the prestigious @constructingexc awards > https://t.co/aQGgsQI1rr

It's for our industry-leading and #innovative approach to asset management, working in partnership with @Woodplc and @interserve. Top work team!🏆

[Wordnerds @word_nerdy]

We're so excited to announce that we've been shortlisted for the Creative and Digital Innovation Award at the North East Innovation Awards, taking place at VentureFest North East with @SuperNetworkNE. See us there on the 28th Nov - https://t.co/hxMcQnjlkk #VFNE

[Northumbrian Water @NorthumbrianH2O]

⚠️BREAKING NEWS⚠️

We’re delighted @DefraGovUK have announced that more North East bathing waters than EVER before have been rated as ‘Excellent’ 💙

So PROUD that 33 of the region’s 34 bathing waters have achieved either ‘Excellent’ or ‘Good’ ratings! >> https://t.co/wcSaCIAdUS