Update on my account DCV20K case:
Official action has been taken. I have formally filed a complaint with the Federal Trade Commission (FTC) regarding the unauthorized regional lock of my account.
Report Number: 201919447.
Roblox @Roblox@davidbaszucki, refusing to address a documented administrative error while acknowledging the account's history is not a 'policy'—it is a violation of consumer rights. I have provided receipts, residency proof, and now, federal regulatory evidence.
The record is permanent. I am waiting for a resolution from a human supervisor, not another automated rejection. #RobloxVNG #roblox
Roblox is forcibly migrating global accounts to the 'Roblox-VNG' (Vietnam) region without user consent. Thousands of us are trapped, facing total Denial of Service:
🚫 No Chat/Voice
🚫 Restricted playtime
🚫 Massive game library blocks
Roblox support claims they have 'no technical capability' to move accounts back. This is false. We have evidence of users successfully regaining global access through manual intervention and billing overrides. Their refusal to do the same for us is an administrative failure and a direct violation of the service we pay for.
We are not in Vietnam, and we are not subject to these laws. We deserve our global accounts back.
#Roblox #RobloxVNG #FixRoblox #ConsumerRights @Roblox
36 HOURS. ONE PERSON. ONE CAMPAIGN.
From midnight June 30 to now — this is what happened:
1 personal complaint became a documented international movement.
0 allies became 50+ verified victims across 15 countries.
$140 in personal damages became $400,000+ in collective documented damages.
0 followers became 33,000+ views on the central thread.
0 formal complaints became 3 active regulatory cases (BBB, FTC, California Attorney General).
0 recognition became public leadership across an organized coalition of 158+ Russian-speaking victims and a global network still growing hourly.
And in the middle of it — Roblox issued their formal written refusal:
"We are not able to process your request as your Roblox account is subject to terms and conditions in Vietnam. You will need to create a new account on https://t.co/G1fb5YZKkj."
That was their answer. Here is ours.
We are no longer scattered individuals filing individual tickets that get ignored. We are a documented pattern. We are formal complaints in regulator files. We are a growing public record that will outlast any support ticket queue.
The written refusal is not the end. It is the evidence we needed.
Next phase begins now:
— Coordinated regulatory filings from 15 countries
��� Class-action attorney consultations (California jurisdiction — Roblox HQ in San Mateo)
— Investigative journalist outreach with a documented case package
— Public exposure of the hidden "one-time change" mechanism Roblox refuses to disclose to users
— Direct escalation to @VNGCorporation, the operational partner in this policy
— International consumer protection filings (GDPR, CCPA, and equivalent frameworks)
If your account was wrongfully locked into VNG — you are not alone. DMs are open. Every documented case adds weight.
If you are a journalist covering gaming, consumer protection, or platform policy — DMs are open. The evidence package is ready.
If you are a consumer protection attorney with class-action experience — DMs are open. The case is documented.
@Roblox @davidbaszucki @VNGCorporation — the record is permanent. The pattern is undeniable. The next 36 hours build on this foundation.
You had every chance to fix this quietly. You chose not to.
Now we make the choice visible.
#RobloxVNG
@StrongestGamez we are all going into the same thing, we just need to push them to fix all these issues, plus I DONT KNOW whats gonna happen if vng decides to ban roblox…Whats gonna happen to our accounts???
people who got stuck in this situation need to spread through social media.
@santhefox2005 YES INDEED, i have rare offsale items that worth thousands of dollars combined, THIS IS my OWN right, and i got RIGHTS to force them change my location, all of us must deserve this chance
My account DCV20K was forcibly moved to the Vietnam (VNG) region without my consent, causing a total loss of access to global services I paid for. 🚫
Roblox support claims they can’t fix this—but we have proof they can. Stop hiding behind 'technical limitations' and fix your mistake. I want my global account back. 🛑
#Roblox #RobloxVNG #FixRoblox @Roblox
Update from tonight's outreach:
Documented cases now include US citizens who NEVER installed the VNG app or visited Vietnam, yet accounts were auto-transferred to VNG region anyway.
This destroys Roblox's "you agreed to VNG Terms of Service" defense. Users cannot agree to terms they were never shown.
Roblox is transferring accounts to VNG without user action. That is not a "user error" or "regional preference" — that is unauthorized data transfer.
Adding to California AG and FTC evidence base.
#RobloxVNG
Many players who are not from Vietnam but have their account location set to Vietnam are now unable to go back to global Roblox.
They are stuck on Roblox VNG and can’t switch back.
According to Roblox Support, the only solution is to create a new global account on official Roblox website, which will not be connected to VNG.
If you are facing this problem or if you found any other way to fix it, share your experience in the comments.
🧵 HOW ROBLOX LOCKS PAYING CUSTOMERS INTO VIETNAM (VNG) WITH ZERO REMEDY — A DOCUMENTED CASE
I'm Ilya, from Belarus 🇧🇾. I've been a paying Roblox customer since 2019. Over 11,000 Robux purchased (~$140 USD). I own a created group, years of progress, and an active Roblox Plus subscription.
One day, I accidentally installed the Vietnamese version of the Roblox app. That single mistake permanently locked my account into the "VNG (Vietnam)" region. I've never been to Vietnam. I don't have a Vietnamese ID. I'm a Belarusian citizen with a Belarusian passport.
Here's what happened to my account after the VNG lock:
❌ Voice chat — completely blocked
❌ Text chat — severely restricted
❌ Roblox Plus subscription — "Something went wrong" error
❌ Games I played for years — now blocked ("isContentRestricted: true", Error 524: "You do not have permission to join this experience")
❌ Chat says: "You can only view system messages here. Chat is not available in your region"
Meanwhile, Roblox CONTINUES TO ACCEPT MY PAYMENTS. They take my money but deny me the services I paid for.
━━━━━━━━━━━━━━━━━━
📧 WHAT HAPPENED WHEN I CONTACTED SUPPORT:
I submitted 5 (FIVE) support tickets:
• #172240124
• #172532152
• #173346683
• #173352963
• #174566368
EVERY SINGLE ONE — including tickets sent to [email protected] (their official GDPR/data privacy contact) and [email protected] — was AUTOMATICALLY REJECTED and forwarded to "Roblox - VNG Support" in Vietnam.
VNG's response (from agent "Karl"):
"When your account accessed the RobloxVNG app/website, you were presented with the VNG Terms of Service, which included a warning that agreement to the VNG Terms of Service would irreversibly change your account to a RobloxVNG account. Unfortunately, we cannot change your account back to a global user. Therefore, to access the Roblox site, you'll need to create a new account."
Their "solution": ABANDON my 6-year-old account, LOSE all my purchases ($140+), LOSE my created group, LOSE all my progress — and start from scratch.
Then Karl added this gem:
"You have the right to make a complaint to your national authority or another supervisory authority and can enforce to seek your right through a judicial remedy."
They literally told me to go sue them instead of fixing a database entry.
━━━━━━━━━━━━━━━━━━
⚖️ WHAT I DID NEXT:
I took their advice. I filed EVERYTHING:
✅ Better Business Bureau (BBB) Complaint #24933277 — filed June 11, 2026. Roblox Corporation NEVER RESPONDED. BBB officially closed the complaint as "BUSINESS FAILED TO RESPOND" — a public negative mark on their business profile.
✅ Federal Trade Commission (FTC) Consumer Report — filed June 18, 2026. Now in the Consumer Sentinel database accessible to federal and state law enforcement.
✅ California Attorney General complaint — filed June 18, 2026 against Roblox Corporation (headquartered in San Mateo, CA) for potential violations of:
• California Consumer Privacy Act (CCPA) Section 1798.130
• California Business & Professions Code § 17200
• Unauthorized transfer of consumer data to a third party (VNG Games)
✅ Trustpilot review documenting the entire case.
✅ I even tried emailing [email protected] — their server AUTO-BLOCKED my email and told me to send certified U.S. Mail. They literally hide behind requiring international postage to file a legal dispute.
━━━━━━━━━━━━━━━━━━
🚨 THIS IS NOT JUST MY PROBLEM:
Right now, as you read this, Roblox VNG is:
• Banning games that were previously available
• Blocking chat for all VNG users
• Restricting content with "Experience unavailable" errors
• Locking accounts after 180 minutes of playtime
• Killing VPN access so users can't escape
Look at these users reporting the SAME issues TODAY:
@HmRobloxIsDed — "all of the games are banned now on this platform"
@forgottenrainyy — "THEY BANNED SEWH FOR VNG ACCOUNTS"
@Koa1131 — "my own game is IP banned from my own country"
@decaplex_ — "almost all of my recent games are wiped"
@gng_okay8208 — "DELETED THE GLOBAL CHAT AND KILLED THE VPN"
@Mynameisphat148 — "All of my favorite games vanished after 1 night"
This is a SYSTEMATIC issue affecting thousands of users. And Roblox's only answer is: "create a new account."
━━━━━━━━━━━━━━━━━━
❓ WHAT I WANT:
I'm NOT asking for money.
I'm NOT asking for my account to be deleted.
I'm NOT asking for special treatment.
I am asking for ONE thing: manually correct my account region from "VNG (Vietnam)" to "Global (Belarus)."
I have my Belarusian passport ready to prove my identity. I've offered to verify through any secure channel. Roblox refuses.
━━━━━━━━━━━━━━━━━━
📢 HOW YOU CAN HELP:
1. If you're affected by VNG region issues — REPLY to this thread with your story
2. REPOST this so @Roblox and @RobloxSupport can't pretend this doesn't exist
3. Tag any gaming journalists you know
4. If you're a journalist reading this — DM me. I have screenshots of EVERYTHING: all 5 ticket responses, BBB closure, Karl's VNG response, FTC confirmation, California AG filing, transaction history, error screenshots.
Roblox Corporation (NYSE: RBLX) is a publicly traded company worth billions. They can fix a database entry. They choose not to.
@Roblox@RobloxSupport@Bloomberg@TheVerge@PCGamer@Kotaku@Polygon@404mediaco
#Roblox #RobloxVNG #ConsumerRights #CCPA #DataPrivacy
ROBLOX VNG DELETED THE FUCKING GLOBAL CHAT AND KILLED THE VPN AND ALSO U CAN'T CHAT ANYMORE,I don't know why tf they are doing this to the players we really most do smth about this @roblox@Bloxy_News#roblox#robloxvng
Im honestly shocked After MONTHS of getting ignored by automated bots, roblox Support finally broke their silence and acknowledged my regional issue for my account DCV20K.
They officially stopped the bot loops and forwarded my case for a live human supervisor review. It turns out that providing official financial invoices showing my real location actually forced them to act and set me free from VNG!
To be honest, Im still not 100% sure if they will actually change my account region or whats going to happen next but after all these automated bot loops seeing them finally forward my case for a human review gives me a bit of hope.
I really just hope that a supervisor will look at my actual location proof and have some empathy for my situation
@roblox@Roblox_VNG