@QueryOnlineHQ

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Belle @Belle0408]

@Debenhams should be absolutely ashamed of themselves having robots run their customer service team. Absolutely no way at all of speaking with a human! Ridiculously frustrating! @boohoo

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Georgia @GeorgiaKembo]

@Debenhams selling Lamoda shoes that you can’t send back to #debenhams through a company called Avent Garde Brands who don’t reply to emails to send returns labels. Can’t contact a human! How is this even allowed legally? All I want to do is return the shoes

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Emma Louise Fuller @EmLF_86]

@Debenhams its like talking to a brick wall trying to find out about my missing parcel as only option is an AI assistant on message or Facebook! Seriously where is the human customer service? Been waiting for my 48hr package since 27/12/25 - 29/12/25 should have been delivered!

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Carol-Ann Sihra @Csihra]

@Debenhams 18th Dec I returned my parcel. Numerous messages that don’t get replied too or do by AI. Terrible service, will never order from you again. Where is my refund

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Sarah G @SarahG1499387G]

@debenhams is Lemfi legit?

[@QueryOnlineHQ @Debenhams06]

Thank you for bringing this matter to our attention. Kindly follow us back so we can connect with you via direct message and provide the necessary assistance as quickly as possible

[Nigel Dixon @Nigeljdixon]

@Debenhams06 No point, ordered elsewhere yesterday and low and behold delivered today, like service should be

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[thecuriousone @thecuriousnibs]

Ordered from @debenhams thinking it was a name I could trust. Supposed customer service is non existent and there is no phone number and no way of reaching anyone. Messaging service is not responded to. Do not use them! #debenhams #tradingstandards

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Mark Camerideri @MarkhillR5S]

Appalling experience using @Debenhams online. Terrible service, failed delivery, non existent customer service and dire obfuscation. It’s amazing they’ve not gone totally under by now. Never buy anything from them is my advice. 🤔

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Yvonne Goble @YvonneGoble]

@QueryHelpsDep @louise_brown70 @Gordonturner3 @Debenhams I've just followed your link and thanks - but, I do not have a code I can put in which is the first thing you have to do?? I just want to return something to the store surely it shouldnt be so hard when I have an account with Debenhams? Please help if you can

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[🌱 @asianAyesha]

@Debenhams i want my money back 😡😡😡😡😡

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[AF @Antonio94024912]

@Debenhams sort your custom service team out. Is there no actual human beings that work for your custom service team?

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[Nigel Dixon @Nigeljdixon]

@Debenhams thanks very much 😡

Ordered new luggage in your Jan sales, supposed to arrive today and instead sent a refund, we go on holiday next week and now have no luggage 😡

No reason given, nothing!!!!

No wonder your not on the high street anymore

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[@QueryOnlineHQ @Debenhams06]

Hello,we are deeply sorry for making you feel that way, it was never our intention but we would like to closely look at the concern raised. Please DM your reachable number We connect you with an agent who can assist. Thank you

[FullFrontalCrudite @FCrudite]

@Debenhams I'm trying to return a damaged item, the only way to speak to you is via WhatsApp. After typing my problem I'm told someone will reply, but they never do. It's been 11 days now. Each day I send a message and nothing. I've given the same information so many times