Kyle

News Connoisseur. Business. Tech. CRE.

[Kyle @Debus15]

Frequent flyers and anyone who’s dealt with a disruption lately: What’s your experience with airline apps, self-service rebooking, or automated changes? Do they give you more control and improved accuracy?

Building better transparency starts with real data.

@FlyersRights @AmericanAir
#Travel #AAL #AirlineAccountability #TravelRights (2/2)

[Kyle @Debus15]

American Airlines just released “From booking to boarding: Giving customers more control” — promising better self-service rebooking, automated tools for disruptions, transparent notifications, and tech that removes complexity. @AmericanAir

Sounds good on paper, but how often does it actually deliver when flights go sideways?

#AmericanAirlines #TravelTransparency

[Kyle @Debus15]

@AmericanAir Sounds like another ai response. “We see you open email…”?

[Kyle @Debus15]

Day 39 with @AmericanAir. Case #1-40663539382 / DOT #2026061437967.
June 1 at BDL: 2hr 11min tarmac hold — zero water offered to any cabin, including First Class. (14 CFR §259.4)
@AmericanAir @AmericanAirHelp @Citi @USDOT @SecDuffy @SenTomCotton @RepWomack (1/3)

[Kyle @Debus15]

July 8: partial credit posted as “BDL–XNA (REFUND)” — for the wrong segment.
39 days of AI loops, bot handoffs, and canned replies. Still waiting on one actual human.
Complaint packets sent today to the AR, NC & CT Attorneys General.
@FlyersRights @elliottdotorg @dallasnews @SenTomCotton @ARDemGaz (3/3)

[Kyle @Debus15]

Same day at CLT: my wife was involuntarily downgraded from Business → Economy. The miles? Still sorting that out 38 days later.
June 29 chat: your “agent” swore FOUR times they were a “live human” and “not AI.” July 2: same window admitted it’s a bot. (2/3)

[Kyle @Debus15]

@AmericanAir How about your live agents on your portal who verified multiple times they were human? Can you confirm that?

[Kyle @Debus15]

@AmericanAir it is now the last day of June and still no response.

AA 3182 BDL→CLT on June 1, 2026 (mechanical delay, tarmac water violation, involuntary downgrade, refund denial without notice).

On June 29 I spent around 55 minutes in your customer service chat. I was told I was speaking to a LIVE AGENT and NOT AI.

I was transferred to a supervisor (Dasha) who then reverted back to the original agent (Keshav) with no action taken. I was repeatedly sent back to the same web form I have already submitted. (Cont…)

[Kyle @Debus15]

You did not reach out to me via dm and I’ve emailed you again and followed up
With the @USDOT @SecDuffy @AirlineReporter @SGBradbury @AmericanAir @thepointsguy

I honestly don’t know what to do at this point my flight was June 1st. Still crickets. DOT case filed. Any advice anyone #americanairlines #aa #airlines #flying #travel

[Kyle @Debus15]

@AmericanAir @geoffreyfowler @viewfromthewing @AwardWallet @USDOT @PeteButtigieg @American @united @Delta @JetBlue @AlaskaAir @WheelsUp @thepointsguy @elliottdotorg @SecDuffy @AmericanExpress @AnthropicAI @elonmusk

[Kyle @Debus15]

@AmericanAir broke federal law, admitted fault in writing, and still hasn't refunded a single dime. 🧵

A 5-star saga in 8 parts. Buckle up — we couldn't, we were stuck on the tarmac. 👇(1/8)

[Kyle @Debus15]

@AmericanAir @geoffreyfowler @viewfromthewing @AwardWallet @USDOT @PeteButtigieg @American @united @Delta @JetBlue @AlaskaAir @WheelsUp @thepointsguy @elliottdotorg @SecDuffy @AmericanExpress Don’t worry @AnthropicAI

@americanair “Bot” is already here!

🔁 help! @elonmusk

[Kyle @Debus15]

@AmericanAir @geoffreyfowler @viewfromthewing @AwardWallet @USDOT @PeteButtigieg Now we need flights to Chicago for July 4th week. At least THE Loop in Chicago is one you actually choose. 🤷

And that @Citi AAdvantage Executive $595/yr card. #Benefits Need a new card. Who likes a very loyal, high-spending, new customer(s)✈️ @Chase @amex @TPG_Brian (7/8)

[Kyle @Debus15]

June 1: a 5:16 AM boarding call, then 2+ hrs stuck on the tarmac with NO water — a federal violation.

The reason? "Mechanical error." On a plane that sat in the hangar overnight. On a busy Monday after a June travel weekend. Sure. 🤔 @SecDuffy (2/8)