Adam

City worker, love cars, travelling, and buying new things. Obsessed with getting good service and not afraid to call out companies that fail

[Adam @DiscoveryAdam]

@GilletteUK buying online from you is terrible. No idea why you use The Hut Group to manage orders but customer service is poor and even worse they use EVRI to deliver (UKs worst courier company). Won’t be buying from you again

[Adam @DiscoveryAdam]

@StandardLifeUK not been able to log in for a few weeks now…what’s happening?

[Adam @DiscoveryAdam]

@marksandspencer last year you stocked men’s chino shorts in extra short length, but nothing this year? Will you be restocking in that size option?

[Adam @DiscoveryAdam]

@JoMaloneLondon why do you use DHL to deliver parcels? They are terrible

[Adam @DiscoveryAdam]

@British_Airways please follow suit

[The Points Guy @thepointsguy]

If you’re also not a fan of having to listen to someone else’s entertainment on an airplane, United Airlines now counts listening to video or audio without headphones as an explicit violation of its policies — which means United would be entitled to refusing transport for a passenger on a permanent or temporary basis. 👀

(And low key, we love that.)

#aviationnews #unitedairlines

[The Points Guy @thepointsguy]

If you’re also not a fan of having to listen to someone else’s entertainment on an airplane, United Airlines now counts listening to video or audio without headphones as an explicit violation of its policies — which means United would be entitled to refusing transport for a passenger on a permanent or temporary basis. 👀

(And low key, we love that.)

#aviationnews #unitedairlines

[Adam @DiscoveryAdam]

@marksandspencer @duncanyoung68 Why is EVRI a ‘trusted partner’ M&S? When it’s rated the worst delivery company by various people like citizens advice and Which? I’ll never order from a company that uses them

[Adam @DiscoveryAdam]

@IcelandFoods what do I have to do to speak to someone who can communicate in English and has a modicum of common sense and customer service training? Because it sure isn’t your customer service team. I’ve got a complaint about a store being a bad neighbour that is going nowhere

[Adam @DiscoveryAdam]

@tescomobile raised a complaint on 29th January. Told 15 days for a reply. Still waiting and customer service chat people are utterly useless and can only suggest raising complaint again to see if that get a response! Are you serious? How do I escalate this please

[Adam @DiscoveryAdam]

@AmexUK you used to have a method of suggesting companies that don’t currently accept Amex (presumably so you could contact them and try to get them to sign up) Do you not do that anymore?

[Adam @DiscoveryAdam]

@BarclaysUKHelp Ok I will but do you actually offer a chat service? What ‘changes’ are you making and why has that message been there for weeks? Sure it can’t be just a phone number that’s only open Monday to Friday 9-5 ?????

[Adam @DiscoveryAdam]

@BarclaysUKHelp this has been showing for months? Do you offer a webchat service for business customers or not ?

[Adam @DiscoveryAdam]

@2plyornot2ply @marksandspencer I won’t order online from anyone that uses EVRI

[Adam @DiscoveryAdam]

@marksandspencer seriously, stock availability at London Charlton store is atrocious. Not once in 2025 did you have anything in meanswear I wanted and it looks like 2026 won’t be any better. Why it is so hard to stock your shops with goods?

[Adam @DiscoveryAdam]

@Gumtree It’s not a site improvement, it’s your practice of taking money for adverts you don’t publish, then refusing refunds.

[Adam @DiscoveryAdam]

@Gumtree I think someone needs to look at your practices of taking payments for ads which don’t get posted for spurious reasons with no refunds offered

[Adam @DiscoveryAdam]

@BritishGas what a terrible organisation, overcharging loyal customers so you can offer new customers significantly lower rates for appliance cover! No thanks, I’ll go elsewhere where loyalty is appreciated

[Adam @DiscoveryAdam]

@marksandspencer what’s happening to your stock? Another wasted journey to Charlton London store with no menswear stock, then look online at men’s chinos in 12 colours and out of stock in ALL of them. Come on, you’re a retailer, you need to actually have stuff to sell

[Adam @DiscoveryAdam]

@DecathlonUK bought 2 e-bikes last year and was told to ‘look out for the free service’ 10 months later I asked the store about it and the response is “that’s only valid for three months after purchase and it was your job to find that out’. …great ……

[Adam @DiscoveryAdam]

@JohnLewisRetail why are you selling the Starlink Mini for £399 when Starlink themselves and all other retailers like Curry’s reduced the price to £189 a month ago. It’s not a sale, it’s a permanent reduction in price, so why are JL selling it for £210 more than everyone else?