DJ RaY

Network Engineer || House DJ

[DJ RaY @DjRay_SA]

@LindoKhumalo13 @CityPowerJhb @CityPowerJhb You guys don’t respect us!!!

[DJ RaY @DjRay_SA]

@CityPowerJhb @chlo93dawg You guys are not in tune with the people working on the ground. Fully resolve the issue and stop switching us on and off like we don’t pay. You are blowing our appliances. Power came back and dropped again!!!! Can we have a full report of what on earth is going on here?

[DJ RaY @DjRay_SA]

@TheSnoopdogg @CityPowerJhb @JHB_DA_Ward97 No but @CityPowerJhb now you are destroying our appliances and costing us money. What nonsense is this now?? Block 11 Amarosa came back and now dropped again. This is unacceptable!!!!

[DJ RaY @DjRay_SA]

@DJLash_T You are what we call a DJ mate. You are not afraid to take risks live!! Well done @DJLash_T

[DJ RaY @DjRay_SA]

@CityPowerJhb @simply_unathii Power just went off in 3B Little Falls, Honeydew down as well

[DJ RaY @DjRay_SA]

@webafrica You guys are dishonest!!!!

[DJ RaY @DjRay_SA]

@webafrica your router has been returned to your offices in Sandton. Please ensure that you do not debit my account on the 1st. AWD15

[DJ RaY @DjRay_SA]

@webafrica why in the world did you debit my account R1999!!!! I returned your router and you confirmed this!!! What is wrong with you people???? I want this sorted out now!!!

[DJ RaY @DjRay_SA]

@webafrica Your people already did this and confirmed that a LAN cable is missing. You guys better not debit my account. I did my part

[DJ RaY @DjRay_SA]

@webafrica so are you telling me you are going to debit R2000 from my account on the first of the month even though I’ve returned your router without your R100 lan cable??

[DJ RaY @DjRay_SA]

@webafrica But guys are you really going to charge me for a cat 5 cable 3 years later? Wow!! I was told you gonna charge me less than R100 for that cable correct?

[DJ RaY @DjRay_SA]

@webafrica It was returned today at 12:30.

[DJ RaY @DjRay_SA]

@webafrica @assertchris Are you justifying your WhatsApp agents responses??

[DJ RaY @DjRay_SA]

@assertchris i thought i was the only who got treated like i dont pay. Mind you, if the agent just read up, he wouldve found my account number. Thats @webafrica for you.

[assertchris @assertchris]

@webafrica *nervous laughter*

[DJ RaY @DjRay_SA]

@webafrica and now Ricardo strikes. Your whole organization treats paying customers like they need to beg for assistance. Does anyone @webafrica even care for their customers or is this how we get treated when we cancel due to a discontinuation of service.

[DJ RaY @DjRay_SA]

@webafrica @tmongwe @webafrica your response means absolutely nothing when you have not addressed my issue and concerns. Sending me automated comms is not gonna make me go away

[DJ RaY @DjRay_SA]

@webafrica @webafrica How has you sending me this, resolved my query??

[DJ RaY @DjRay_SA]

@webafrica so we ignore customers and hope they go away?

[DJ RaY @DjRay_SA]

@webafrica is this you resolving my query by sending me a standard response ignoring all the factors communicated with no resolution. If i dont get a resolution within business hours today, Tim Wyatt-Gunning will be hearing from me this evening.

[DJ RaY @DjRay_SA]

@webafrica @webafrica responding and resolving my query are two different things. Surely you guys can do better.

[DJ RaY @DjRay_SA]

This is @webafrica for you. Oh by the way, they are now ignoring me now.

[Themba Mongwe @tmongwe]

How are you guys assisting this customer? Is this the type of service you give and if so perhaps I should also just cancel my contract.

[DJ RaY @DjRay_SA]

@Serpentza2 Save yourself while you can. They are greedy and will charge you a claw back even when the fault was on their end

[Mark @Serpentza2]

@webafrica I asked if we're getting any form of compensation for 2 months of poor internet and you reply with a status on the cable break. Will be cancelling our fibre and going with RSAweb.