@InPostUK your help via your app is awful. I tried to report a collection point being offline and wanted to collect a parcel. Despite asking to speak to a human and being assured that I am, I get nowhere and go round in circles. I confirmed the tracking no & was told (1)
@InPostUK I think you need to be honest about the use of AI bots via your app. Even when you assure me i am speaking to a human, the responses are suspiciously too much like a bot.
@InPostUK customer service via your app seems to have no way of telling me how I can make a complaint (how convenient) & takes a long time to reply. I’m standing next to a broken machine, with my parcel inside, and no means of collecting it. Your collection point also as no id no
@InPostUK I could get a code to collect my parcel. But your customer assistant already confirmed what is told them, that the machine is offline. So how can I type a collection code into a broken machine?
Absolutely crazy price increase at @waitrose Precooked meals that used to be 3 for £12 are now £10 each (but come with a side).
Also you’ve removed information about freezing from the packaging.