Chris Speakman

Dad, Husband, Acute Medicine Specialty Trainee, Dogs, Taekwondo, various geeky things. Opinions my own, and do not represent medical advice.

[Chris Speakman @DocTKD89]

@BritishGasHelp @BritishGas @ofgem

Any comment whatsoever?

[Chris Speakman @DocTKD89]

@ofgem - fancy having a word with @BritishGas @BritishGasHelp?

Took £600 without notice or my consent within 24 hours of them deciding I owe them money.

[Chris Speakman @DocTKD89]

I've wasted three hours of my time I don't really have chasing them up. Everyone 'understands my frustration' but walls in every direction when pushing for some sort of priority action to correct their own, serious error.

[Chris Speakman @DocTKD89]

@ofgem - fancy having a word with @BritishGas @BritishGasHelp?

Took £600 without notice or my consent within 24 hours of them deciding I owe them money.

[Chris Speakman @DocTKD89]

Astounding double standards, poor practice and customer relations, a smaller business would be accused of fraud. Think they need to be pulled up on this. Their systems are certainly agile enough to take large sums of money at short notice, but not refund when proven wrong.

[Chris Speakman @DocTKD89]

@BritishGasHelp do you fancy actually actioning anything given I've been on at you since October regarding meter irregularities, and that all your readings have been grossly wrong for the last year - I'm currently out of pocket

[Chris Speakman @DocTKD89]

Another morning wasted contacting @BritishGasHelp @BritishGas to advise them of the meter type they installed a year ago and have been to inspect several times since.

No refund. No contact from metering team or managers. Happy to take money from my account.

[Chris Speakman @DocTKD89]

@BritishGas here we are again, a week on, no sign of refund, no sign of contact from a manager / member of complaints department, and no notes on my account according to your (very pleasant) customer services rep.

Third time contacting you, and I'm explaining it like 1st time.

[Chris Speakman @DocTKD89]

Came to a huge revelation after @BritishGas unilaterally helped themselves to £600 from my current account today. Thought I couldn't read a 4-digit meter reading until they sheepishly agreed the error was theirs...🧵

[Chris Speakman @DocTKD89]

@BritishGas TLDR: If you're submitting a meter reading to an energy company, check how many digits your meter displays, and don't ignore the zeros at the start!

[Chris Speakman @DocTKD89]

Came to a huge revelation after @BritishGas unilaterally helped themselves to £600 from my current account today. Thought I couldn't read a 4-digit meter reading until they sheepishly agreed the error was theirs...🧵

[Chris Speakman @DocTKD89]

@BritishGas To be fair, @BritishGas and customer service team today have been more than helpful today in starting process to rectify their error. This thread isn't a complaint, but to encourage folk to pay close attention and pick up discrepancies, it could save you a lot of money!

[Chris Speakman @DocTKD89]

@EilidhPinkChic Same problem here (for the wife and MiL of course 😂)

[Jacob de Wolff 🇳🇱🚲☕️ @jfdwolff]

Not sure how I stumbled across this, but it is somewhat telling that it was published a year ago and had not appeared on my radar.

Hypertension doctors have issued a position document on the management of hypertensive crises. @BIHSoc_Events
https://t.co/sud9y1CE1W

[Chris Speakman @DocTKD89]

@Shahrukh_Lilgar @GretaThunberg No, you give it until they lose it