Dr. Emma Irving

Consultant in tech and digital evidence in international law (ICL, IHL, IHRL). This account is largely inactive, reach me by email or on Linkedin

[Dr. Emma Irving @EIrvingNL]

🗞️*Read all about it*🗞️
How some of the challenges arising from using digital evidence can be addressed using the Leiden Guidelines.
Was fab to work on this collab with @SabrinaRewald and @heiro1971

https://t.co/RMAWhoSFtU

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk Then I would urge you to provide an inclusive and safe environment for parents to ask questions. This involves a thorough rethink of your customer service interactions

[Dr. Emma Irving @EIrvingNL]

Had a lovely *cough*sarcasm* experience with @aptaclubuk customer service today. I had a simple question about their products, but before I could ask it, the chatbot treated me to a full serving of MUM-GUILT about my feeding choices. Thanks, that's exactly what I needed today 🙌

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk There is ample information on your website and packaging to meet your legal obligations. Making access to info contingent on receiving a shaming and patronising message, that goes far beyond stating that breastmilk gives babies the best start, is inappropriate and unnecessary

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk Thank you for the detailed response. Reg 17 pertains to labelling and 21 to advertising. Neither requires that access to info through customer service be made dependent on the message that I was shown.

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk I'd prefer to have this conversation in the open. Shame exists in the shadows and in silence. I would encourage you to publish your policies on this issue so that the public can see them and question them.

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk If that's the case, change the automated response. Customers need to be able to access info w/out having to go through that horrible experience each time they use the chat. There is no sensitivity for how triggering that text is for many mothers who had agonising feeding journies

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk "I'm very sorry this has upset you" is another way of saying "I'm sorry you feel that way". That pushes the responsibility for my reaction away from @aptaclubuk 's poor policies and onto me. I strongly suggest your company revisits their customer service script

[Dr. Emma Irving @EIrvingNL]

@aptaclubuk Hi Alice. What is best for babies is to be fed. Let's change the narrative here: 'fed is best, and what works for your family is what's best'. Breastfeeding is one way to accomplish that, formula is another, and mixed is another.

[Dr. Emma Irving @EIrvingNL]

and let's not even get into how patronising it is to be telling mothers how to eat or the assumption off the bat that we will feed our children inappropriately and dangerously. I'll leave that for another day.

[Dr. Emma Irving @EIrvingNL]

I just had a simple question for your customer service rep. I would appreciate being able to access information about your products without having to go through this shame-fest.

[Dr. Emma Irving @EIrvingNL]

How does this comply with the @easyJet policy of seating families together and not allowing children under 12 to sit alone? Please enlighten me.

[Dr. Emma Irving @EIrvingNL]

Hey there @easyjet - I paid extra (a lot extra) to have a separate seat for my 8 month old son. Your system has allocated him a seat on the other end of the plane and now your customer service wants to charge me to move him. There are multiple available seats on my row.

[Jaakko Husa @HusaJaakko]

Using endnotes instead of footnotes.

[International Legal Jobs @IntlLegalJobs]

*Entry Level* Position at the @IntlCrimCourt

Job: Special Assistant to the Registrar (P-1)
With: Immediate Office of the Registrar, @IntlCrimCourt
Where: The Hague
Deadline: 28 May 2023

https://t.co/bZGPAO8tQS

[Dr. Emma Irving @EIrvingNL]

@Heidi__Matthews Because we spend 2.5 hours worrying about how many exclamation marks to include 😂

[Dr. Emma Irving @EIrvingNL]

@juliettemm You are my idol 🙏

[Dr. Emma Irving @EIrvingNL]

@HusaJaakko there are serious academics on Twitter??