Hello James. I'm sorry to hear you're having trouble with your claim, and I understand how frustrating that must be.
Could you please send us a private message with your booking reference, the full name of the booker, and the email address used for the booking? Once I have those details, I'll take a look at your booking and do my best to assist with your claim. Thanks, Chelsea 🛫
Hi Jéssica,
We're very sorry to hear about your experience and the distress this situation has caused you and your family. We understand how upsetting it must have been, especially given your concerns regarding your daughter's settled status documentation and the treatment of your son.
To protect your privacy, we're unable to discuss booking-specific information in a public space. Please follow easyJet and send us a direct message so we can look into this further.
Once you've sent us a DM, we'll be happy to review the details and assist you further.
Thanks Jason
Hi Gordon,
Thank you for getting in touch, and I'm very sorry to hear that your flight delay caused you to miss your journey and disrupted your travel plans. I can appreciate how frustrating it must be to then spend time trying to get an update without a resolution.
To protect your personal information and booking details, we're unable to discuss individual bookings in a public space.
Please follow easyJet and send us a direct message, and we'll be happy to take a closer look into this for you. When you contact us, please include a brief summary of your concerns and your booking reference so we can assist further.
We look forward to hearing from you and helping where we can.
Thanks, Jason
Hi Kahama,
Thank you for getting in touch, and I'm sorry to hear about the disruption to your journey and the lack of communication you've experienced. We understand how frustrating and stressful this must be, especially at such a late hour.
To protect your personal information, we're unable to discuss booking-specific details or compensation eligibility in a public space.
Please follow easyJet and send us a direct message with your booking reference and a brief summary of your concerns. Once we receive your DM, we'll be happy to review your case further and provide any assistance we can.
We look forward to hearing from you and helping further.
Thanks Jason
@C_punto_e_punto Hola, gracias por comunicarte. No podemos responderte por DM. ¿Puedes por favor seguirnos y enviarnos un DM para que podamos responderte?
Gracias, Buhle
Hola Carmen. Lamento escuchar que estabas varada en el aeropuerto de Naples, especialmente con alguien que tiene una condición de Parkinson. Si aún necesitas ayuda, ¿puedes por favor enviarnos un DM con la referencia de la reserva, la dirección de correo electrónico utilizada para hacer la reserva y el nombre completo del titular de la reserva? Una vez recibido, podemos investigar esto por ti. Gracias, Jay
Hello there Carmen. I am sorry to hear that you ere stranded at Naples airport, especially with someone who has a parkinson's condition. If you still need assistance, can you please DM us with the booking reference, the email address used to make the booking and the booker's full name? Once received, we can look into this for you. Thanks, Jay
@dorothykellas Hi Dorothy. Thank you for reaching out out. I am sorry if you are having difficulty locating assistance at Stansted.
Can you please follow and DM us so we can respond to you.
Regards, Izak