Ed Maughan

Business Development Professional @WNSAfrica #BPO #CX

[Ed Maughan @EdMaughanWNS]

According to Hexa Research, the healthcare BPO market is expected to grow strongly by 2025 https://t.co/beACsas7pf
#BPO #healthcare #research @HexaResearch

[Ed Maughan @EdMaughanWNS]

#Motivation #Success

[Ed Maughan @EdMaughanWNS]

Retailers would be wise to incorporate several key areas into their organisations that can help them identify where and how to implement a successful BMP solution, as well as structure the system in a way that they can identify key metrics and ROI. https://t.co/JaGV01Ttma

[Ed Maughan @EdMaughanWNS]

#Sucess #Motivation

[Ed Maughan @EdMaughanWNS]

Once retail companies start thinking more like technology companies, open to technological initiatives, they will be more innovative toward creating the ultimate customer experience #CX #Retail #TechTrends #innovation @WNSAfrica
https://t.co/f4EDjYBGps

[Ed Maughan @EdMaughanWNS]

"You cannot escape the responsibility of tomorrow by evading it today." - Abraham Lincoln
#Motivation

[Shep Hyken @Hyken]

Customers aren’t just comparing you to your competitors anymore. They are comparing you to the best service they have ever received – from any company they do business with.

[CX Forums @CxForums]

The latest CX Talks Experience News! https://t.co/O2BSuGkiRx Thanks to @dochitect @belliglesias @eidenideas #ai #cx

[CX Forums @CxForums]

The latest CX Talks Experience News! https://t.co/As2W2ZFCPp Thanks to @Custmr_Journey @eidenideas @beccanalia #ai #machinelearning

[Keshav R Murugesh @keshav_murugesh]

As we continue to uphold @wnsholdings’ vision to educate, empower & enrich through @WnsWcf, I’m happy to share that our #ThinkTalkTeach initiative has received an incredible response, 1M+ views across social media.

[Ed Maughan @EdMaughanWNS]

A necessary, but unsustainable development in the US? #Trends #Outsourcing #AI
https://t.co/tEU5t5qnGN

[Ed Maughan @EdMaughanWNS]

#Motivation #Inspiration

[SnapshotzNA @SnapshotzNA]

The Call Centre Can Be a Thin Line Between Love and Hate https://t.co/nlnXUFtrI8

[CX Forums @CxForums]

The latest CX Talks Experience News! https://t.co/CQgf0cUeyj Thanks to @SaraSoueidan @shaiberger @NL_UX_NL #ai #artificialintelligence

[Shep Hyken @Hyken]

Every time a customer shares feedback with you, consider it an opportunity to create a disruptive market advantage over your competition.

[Shep Hyken @Hyken]

While we may be paid to do a job, sometimes doing something that is not required – and therefore not expected – is what the next level of a good customer service experience is all about.

[CX Forums @CxForums]

The latest CX Talks Experience News! https://t.co/Lk9kINTjSo Thanks to @Nicola_Smith22 @aprilwensel #ai #fintech

[Ed Maughan @EdMaughanWNS]

"If you're walking down the right path and you're willing to keep walking, eventually you'll make progress." - Barack Obama

#Motivation #Progress #Succeed

[Ed Maughan @EdMaughanWNS]

A third party’s application of discipline is key, for those looking at spend savings, as well as getting comfort you’re doing the right thing!
https://t.co/OO4IShZUZP
#outsourcing #bpo #bpm #BusinessStrategy

[Ed Maughan @EdMaughanWNS]

Making sense of this can often take years; executing in house may also not be the best way - we manage to make sense of the raw data and present it in a meaningful way, enabling you to make decisions!
https://t.co/v4WaPUdTy4
#CX #AI #outsourcing #bpo @WNSAfrica