Shai Berger

CMO of Consig | 2x SaaS Founder | 20 Yrs in CX, Contact Center & Voice AI

[Consig @consigai]

When patient outreach breaks down, users don’t see an ops issue — they see a platform problem.

That’s why more healthcare platforms are treating outbound voice as a core capability.
Built with the right controls, it drives stickiness, enterprise adoption, and new revenue.

[Shai Berger @shaiberger]

I am back in build-mode! I am joining Voice AI startup Consig (@consigai) as the CMO.

Industry veteran RJ Burnham is building something truly special.

See "Why I Joined Consig" at https://t.co/iixVjTBUkG

#VoiceAI #HealthTech #Startup

[Shai Berger @shaiberger]

A sad day! Pocket was one of the first apps I added to my first iPhone (15y ago!). It's been in near-daily use ever since.
Farewell @Pocket 🫡

[nojitter @nojitter]

The original callbacks concept was that the system would place you on a virtual hold and call you back when it was your turn. Verint believes it can take the callback solution to the next level with AI.

#ContactCenter #CX #Verint #Fonolo

https://t.co/Idh24dFe6q

[Sandra Gustavsen @smgustavsen]

Forrester Wave for CCaaS Platforms 2025: Top Takeaways; NICE and Genesys slug it out for top spot, while Amazon Connect continues to impress ... https://t.co/dAeYmuODnn

[Sheila McGee-Smith @McGeeSmith]

New on @NoJitter: Synchronizing Voice and Digital in Conversational AI.
@NLXai’s patented multimodal AI technology, Voice+, has been deployed by global brands, including @United #CX #AI #AmazonConnect @AWScloud
https://t.co/JrFvNrLDk9

[Shai Berger @shaiberger]

Predictions for the #ContactCenter by Verint's CEO https://t.co/DREIiI2S8q #cctr #cx #custserv

[Blair Pleasant @blairplez]

"Verint Analyst Days – All About #CX Automation" - my latest on @BCstrat on #VerintAnalystDays. @Verint has been on a mission to deliver #AI business outcomes by increasing CX automation in the #cctr to lower costs while improving #CX. #CCaaS #custserv https://t.co/kF7lEWCsoZ

[Shai Berger @shaiberger]

*Some news* ... check the bio 😉

[Mila D'Antonio @miladantonio]

@Genesys' agreement to acquire @Radarrtech goes beyond the benefits of offering social media listening and analysis tools. It's a data play that will enhance customer data from voice and digital offerings with rich social data to elevate #CX https://t.co/FUVc0DdYbv

[Shai Berger @shaiberger]

Good summary from @KdawsonVr on the new approach to CCaaS from @verint.
"... a vendor should not have to be an ACD provider to be considered the primary vendor in a #cctr technology stack. This idea runs against conventional wisdom, but that doesn’t make it wrong ..."

[Shai Berger @shaiberger]

It's OK to nudge customers to cheaper channels -- after all, agents are a limited resource -- but evasion and trickery will hurt you in the long-run. #custserv

[Shai Berger @shaiberger]

"The misuse and abuse of deflective practices... taught [us] to be resistant and skeptical of modern customer service."

There's an old quip about taxes: "Avoiding is OK. Evading is bad." I believe that works well in the #cctr too.

https://t.co/ONvG3kVuUH by @DaveMichels

[Sheila McGee-Smith @McGeeSmith]

Voice for CX is Dying. Long Live Digital Engagement. The traditional role of the voice-based call center is changing and is now just one piece of the CX puzzle. @NTTLtdCollabCX @NICELtd @AVAYA @GENESYS @five9 #CCAAS #CX #AI https://t.co/RELncOz82E

[Blair Pleasant @blairplez]

Cloud communications trends 2024: 7 analysts weigh in - article by @RingCentral. Including predictions from @zkerravala @DaveMichels @McGeeSmith @Roopamjain Denise Lund @epopova and me. #CCaaS #CX #ucoms #UCaaS https://t.co/GbNHoAfsyg

[Dave Michels @DaveMichels]

Viewz> TalkingPointz: Generative AI Not Likely to Increase Customer Satisfaction: In most cases, generative AI solutions to won’t raise the bar of CSAT. Instead, it will be justified to reduce expenses. https://t.co/lULnS1DE6W