Ellen

Small but opinionated.

[Ellen @ElleDenise91]

@Barclaycard my credit card payment is due today but the system is stopping me making payment from my bank, how can I avoid late fees?

[Ellen @ElleDenise91]

@AsdaServiceTeam how can I send feedback about the grocery collection at one of your stores? There’s nowhere on the app or website that looks right

[Ellen @ElleDenise91]

@giffgaff we’ve ordered a sim plan but realised we can’t use it, how can we cancel it? We’re still in the cooling off period

[Ellen @ElleDenise91]

@CostaCoffee I think I was charged for something I didn’t get today, is there a way you can check? I used my Costa app at the till

[Ellen @ElleDenise91]

@DunelmUK we bought a light from you in July, only just opened it and one of the shades is broken, can we get a replacement for the broken part?

[Ellen @ElleDenise91]

@YodelOnline @HelloFreshUK order is an hour late, again.

[Ellen @ElleDenise91]

@AskSmythsToys we bought a toy car which has a part missing but we can’t find the receipt, how can we either get the missing bit or a replacement?

[Ellen @ElleDenise91]

@HelloFreshUK is there a way to stop @YodelOnline delivering my Hello Fresh? When DPD deliver it’s always on time but with Yodel it’s an hour late…again and I’m fed up

[Ellen @ElleDenise91]

@VEServiceTeam can I request you remove all my details so I don’t get any more communications from you? You’ve closed my nearest branch so I have switched opticians

[Ellen @ElleDenise91]

@LNER Ok great thanks ☺️

[Ellen @ElleDenise91]

@LNER are trains off on 20th Nov? Have a travel alert setup but later dates seem to have been released, nothing saying if they’re off?

[Ellen @ElleDenise91]

@British_Airways are there any COVID requirements for internal UK flights?

[Ellen @ElleDenise91]

@hm_custserv is the website broken? The app and the desktop version won’t let me add anything to my basket

[Ellen @ElleDenise91]

@HelloFreshUK we usually get our boxes delivered by DPD but it looks like today it’s Yodel who we always have bother with - is that a permanent change?

[Ellen @ElleDenise91]

@BarclaysUKHelp how can I register my joint account on the app?

[Ellen @ElleDenise91]

@OctopusEnergy hi I recently switched to you via Uswitch but the email address put down was wrong, Uswitch were meant to fix it but haven’t is it something you can do?

[Ellen @ElleDenise91]

@ScotRail It’s not, we are going to miss our connection so I will be applying for a refund. I’d also like to pass on that the cramped conditions caused by the reduction in service is irresponsible in the current pandemic, the trains and platforms are so busy it’s impossible to distance.

[Ellen @ElleDenise91]

@ScotRail we’ve just been made aware of your strike action and we’re now going to miss our connection from Edinburgh. Can you please advise how we get our money back?

[Ellen @ElleDenise91]

@ScotRail We were meant to get the 1700 from Glasgow, it turns out this is cancelled due to strike action. We’re now going to miss our connection from Edinburgh

[Ellen @ElleDenise91]

@LNER @ScotRail Thank you

[Ellen @ElleDenise91]

@LNER we’ve just found out part of our journey is disrupted by industrial action can we still travel on a later service?